CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world. We are also proud to be recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital.
"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
Our Fredericton branch is hiring a Summer Student, with the position set to begin in early May 2026 and will conclude on end of August. Working within our Branch means you will interact and support thousands of members and customers by providing phone and in-person support services.
Are you enrolled in post-secondary and returning to school Fall 2026? Are you someone who enjoys interacting with people? Are you someone whose natural motive is to help others? Are you savy with technologies? Do you easily adapt to using new technologies and processes? If yes, then look no further!
Reporting to the Branch Manager, you will play a key role in delivering CAA Atlantic's Member First philosophy by providing exceptional service and expert guidance to our Members. In this member-facing role, you will develop a strong understanding of our full range of products and services-including memberships, travel options, and insurance offerings-so you can confidently identify and recommend the right solutions for each Member's unique needs. Your approach will combine professionalism, enthusiasm, and the ability to turn each interaction into a positive and memorable experience that reflects the trusted CAA Atlantic brand.
On a daily basis, you will provide in-person and over-the-phone assistance to Members and customers, processing payments, updating account details, and supporting membership sales and renewals. You'll also assist with services such as issuing International Driving Permits, taking passport photos, and ensuring all transactions are completed accurately and efficiently. Every interaction will require attention to detail, strong product knowledge, and the ability to navigate a range of inquiries with patience and empathy.
Your expertise will also extend to helping Members plan their travels and road trips across North America. This includes taking customized orders for trip routes, providing tour books and maps, and facilitating bookings for car rentals, hotel reservations, and travel medical insurance. You'll act as a trusted advisor, ensuring that each travel experience is seamless, well-informed, and tailored to the Member's preferences. This part of the role highlights your ability to blend customer service with sales, using your knowledge and proactive attitude to achieve and exceed sales targets while building lasting relationships.
Finally, as part of a supportive team environment, you'll work collaboratively with colleagues to ensure excellent service delivery and smooth branch operations. You'll use your interpersonal skills to handle challenging situations with professionalism, maintaining CAA Atlantic's reputation for reliability and care. Whether assisting a Member with a quick renewal, helping plan a family road trip, or offering guidance on travel medical insurance and memberships, your contributions will directly enhance the Member experience and the success of the Branch. This is a full time Monday to Friday (8:30 to 5 or 9 to 5:30) position, with the requirement to work four hours every third Saturday. This is an hourly paid position with opportunity to earn commission for the sale of certain CAA Atlantic products and services.
