DescriptionJOB SUMMARY
The Managing Director provides strategic, operational, and instructional leadership for The Forum at Hope Haven and The Forum Uptown Charlotte — a dual-site professional training initiative designed to strengthen nonprofit organizations and stabilize the nonprofit and human services workforce.
- Multi-site program execution
- Direct training and clinical instruction
- Revenue growth collaboration
- Partnership and sector engagement
The Managing Director ensures The Forum operates as a high-quality, financially sustainable workforce development hub serving frontline professionals, mid-level managers, supervisors, and nonprofit practitioners. (Volunteer Training)
ESSENTIAL DUTIES AND RESPONSIBILITIES
I. Multi-Site Leadership & Program Execution
- Develop and manage the annual training calendar across both Forum locations.
- Oversee on-site programming (Hope Haven & Uptown), off-site partner trainings, and virtual programming.
- Ensure operational excellence in scheduling, logistics, technology, accessibility, and participant experience.
- Supervise the Operational Assistant and maintain accountability systems.
- Implement standardized processes that support quality, consistency, and growth.
- Identify operational improvements and expansion opportunities.
II. Direct Instruction & Clinical Leadership
- Serve as a lead trainer delivering core Forum subject areas.
- Design and facilitate CEU-aligned trainings including Trauma-Informed Care, Burnout Prevention, Supervision, Ethics, Workforce Resilience, and Nonprofit Operations Fundamentals.
- Model facilitation excellence and instructional standards.
- Support onboarding and quality oversight of contracted trainers.
III. Revenue & Growth Collaboration
- Support registration growth, organizational membership expansion, and contracted partner trainings.
- Collaborate with Business Development on sponsorship strategy and earned-revenue initiatives.
- Monitor participation and revenue trends.
- Assist in managing site-level budgets and training-related expenses.
- Contribute to long-term sustainability planning.
IV. Partnership & Sector Engagement
- Build and maintain relationships with nonprofits, behavioral health providers, universities, and community partners.
- Represent The Forum at community and sector events.
- Strengthen The Forum’s visibility as a nonprofit workforce development resource in Charlotte.
V. Evaluation & Reporting
- Track attendance, CEU completion, revenue trends, and participant feedback.
- Prepare monthly and quarterly performance summaries.
- Use data to refine curriculum and improve participant outcomes.
- Document measurable impact related to workforce development and organizational effectiveness
QualificationsPOSITION QUALIFICATIONS
- Master’s degree required (MSW strongly preferred) in Social Work, Counseling, Public Health, Nonprofit Management, Organizational Leadership, or a related field.
- Active Licensed Social Worker Associate (LSWA) in North Carolina.
- LCSW or equivalent independent clinical license strongly preferred. License must be active, in good standing, and eligible to provide professional training within scope of licensure.
- 6–8 years of progressive experience in nonprofit management, behavioral health, workforce development, or professional training.
- Demonstrated experience facilitating workshops or professional trainings.
- Supervisory experience required.
- Experience supporting program budgets or revenue-generating activities preferred.
- Multi-site coordination experience preferred.
- Strong facilitation and public speaking skills
- Operational leadership and organizational effectiveness
- Collaborative revenue mindset
- Relationship-building and partnership development
- Data-informed decision-making
- Trauma-informed and equity-centered practice
- Must know confidentiality laws so that client confidentiality is always maintained
- Adhere to all HIPPA and confidentiality rules and guidelines.
PHYSICAL REQUIREMENTS:
- Keyboarding
- Walking/Sitting
- Lifting
