Summary: This position requires a commitment to engaging homeless individuals with dignity and respect. Under the direction of the Deputy Director of Shelter Services, the role of the Office Coordinator ensures that all aspects of internal operations run smoothly and efficiently to better serve staff, guests, volunteers, and vendors
General Responsibilities:
- Answer and direct incoming calls in a professional manner; take and deliver detailed messages.
- Greet residents and guests with a positive and welcoming manner.
- Main point of contact with the Department of Social Services (DSS) regarding daily shelter placements, managing individuals on shelter Pause List, and reconciliation of shelter Census data.
- Maintain and manage shelter room assignments (Bedsheets), to streamline resident placements into their respective rooms.
- Manage all inbound mail for OA shelter residents and staff and ensure all mail is placed in individual mailboxes.
- Maintain Vendor Logbook, to ensure all vendors sign-in and sign-out as required when visiting the shelter.
- Work closely with Deputy Director and Director of Shelter Services, to ensure that all shelter forms and posted documents are current and meet all shelter and/or DSS oversight requirements.
- Develop cordial relationships with residents to create a positive atmosphere.
- Assist Deputy Director in maintaining staff training calendar and other related meetings and activities.
- Serve as initial contact for all shelter donations, working closely with LUW's Engagement Manager to document and coordinate receipt and distribution of donations.
- Act as back up to client care staff monitoring security cameras, screening visitors for entrance into the shelter, and maintaining sign-in log. May also check client bags.
- Maintain physical and electronic filing systems and responsible for the inventory of office supplies.
- Attend staff meetings and in-service training when required.
Qualifications:
- High School Diploma required
- Must have 3+ years of office experience. Some experience working in a human services setting a plus.
- Solid computer skills including Outlook, Word, Excel and data entry. Power Point desirable.
- Must be highly organized with good attention to detail and a demonstrated ability to respond quickly to changing priorities.
- Strong time management skills and a roll up the sleeves approach to get the job done are a must.
