DescriptionPosition Summary
This position is responsible for providing support to all program staff within the Support Services ACCESS Outreach programs. This position will report directly to the Outreach Program Supervisor. The Outreach Program Support Specialist will perform a variety of general office tasks including data entry, file review, file maintenance, program eligibility, and return phone calls, in addition to other office duties.
Position Duties & Responsibilities
- Perform administrative duties to support the program.
- Input accurate information in a timely manner into multiple databases as necessary.
- Assemble and maintain files and reference materials as instructed by ACCESS procedures.
- Perform documentation and file reviews for data errors. Update program policies and procedures as instructed by Leadership.
- Process and review program applications according to ACCESS program procedures, accurately and in a timely manner.
- Interview, screen, and work with Program Leadership to determine participant eligibility for Federal and State Assistance programs. This includes but is not limited to food, security deposits, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
- File, maintain, and/or shred documents according to ACCESS procedures.
- Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
- Return phone calls from the Outreach team phone line in a timely manner responding appropriately.
- Complete other duties and special projects as assigned by the Outreach Program Supervisor.
QualificationsPosition Requirements
- Belief in ACCESS’ mission to provide food, warmth, and shelter.
- Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
- Must have good interpersonal, written communication, and oral communication skills.
- Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
- Able to work both independently and collaboratively.
- Demonstrative excellent record-keeping and organizational skills with a minimum of six months of experience.
- Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
Position Preferences
- Bilingual in English and Spanish is preferred.
