DescriptionPosition Summary
The Camp Administrative Assistant serves as a team-player who assists the Children, Youth & Family Director, Youth Programs Manager, Youth Programs Associate, and Camp Counselors with forging relationships with parents and children. This position requires the ability to manage multiple projects, maintain Teacher’s schedules, oversee all communications and ensures that the department follows federal, state and local regulations.
Essential Position Responsibilities
- Serve as the point of contact for summer camp parents with issues pertaining to registration, swim lessons, camp rosters, and miscellaneous camp questions
- Monitor and appropriately respond to the summer camp email
- Assist Youth Programs Manager in the planning and implementation of all programs; Summer Camp, Field Trip Coordination, Community Events
- Respond to Summer Camp Counselors needs and requests (printing rosters, gathering list of kids signed up for swim lessons, etc.)
- Respond to requests for information and/or provides assistance to parents
- Provide a high level of customer service in all interactions with colleagues and the general public
- Assist with Parent and Staff communications which includes tours, newsletters
- Accurately maintain Staff and Child records
- Answer the telephone and handles inquiries professionally
- Assist with general clerical duties to include but not limited to: photocopying, faxing, scanning, mailing, ordering, and filing
- Understand interior computer system with regards to recordkeeping, financial information
Behavioral Expectations
- Clearly communicate the “mission,” ensuring everyone works toward the same goals.
- Create a positive environment where two-way communication, accountability, and strong trust are established.
- Promote teamwork and respect, both internally between staff as well as in community-facing contexts with donors, volunteers, members, and other stakeholders.
- Demonstrate the ability to respond with a high degree of responsiveness to the needs and requests of others, internally and externally. Understand the impact of their work on others.
- Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
- Accurately provide and receive information in oral and written communications.
- Consistently provide ideas, opinions, or information in an articulate, professional way.
- Actively listen to others and demonstrate understanding of other points of view.
- Willingness and ability to adjust to changing conditions or priorities.
- Take the initiative to identify and act on problems, and lead by example. Consistently make decisions that resolve problems and act decisively when necessary.
QualificationsEducation and/or Experience
Must have a high school diploma or equivalent.
Language Skills
Excellence in customer service requires the ability to deal effectively with people in a variety of situations in person and in writing. Ability to communicate in English effectively with campers, counselors, members and other JCC employees. Ability to read and interpret English language
documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to transfer said knowledge to campers as needed.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Demands
While performing the duties of this job, the Camp Counselor is regularly required to use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. This person is required to stand and move about the entire building and grounds.
The employee must be able to lift and/or move up to 50 pounds. This person will also need to be active in a swimming pool setting, passing a minimum swimming competency test.
Work Environment
Primarily the Youth and Family Programs Department is comprised of offices and classrooms or Computer Labs. Noise level, activities and clutter will be as are normal to childcare environments. Some programs and responsibilities will occur in other parts of the campus or at off-site venues not owned or under the control of the AJCC.
