-
Check in with the store manager on duty at the beginning of each shift, making sure to receive information on potential issues that have already occurred in the store before their arrival and instructions on how best to be utilized for the shift
-
Maintain a polite and friendly demeanor, treating every person with courtesy and respect
-
Pay attention to high theft, especially aisles containing candy, batteries, gum, electronics and health and beauty products
-
Keep an eye on the checkout area, even while patrolling the rest of the store
-
Make sure that there are no customers trespassing in the associate only areas of the store
-
Be proactive about offering help to any customer who appears confused or in need of assistance
-
Upon arrival, check in with the store manager or associate for updates on issues. Keep it brief, polite, and professional.
-
Be respectful to all employees, keeping conversations limited to work matters and with management only.
-
Address suspicious individuals or vagrants immediately, politely asking if they need assistance. If involved in illegal activity, escort them out and attempt to recover stolen items. Report to the manager and include it in the end-of-shift report.
-
Acts of mischief (e.g., package tampering, property damage) should be reported to the manager and noted in your report. Use common sense with customers opening packages to inspect products, and involve a representative if needed.
-
Stay alert if the exit alarm goes off. Common causes include theft attempts, cashier error, or devices that trigger sensors. Handle each situation diplomatically to avoid offending innocent customers
