Front Desk Administrator

Safe Passages • Part-time • Oakland, California • 4w ago

Front Desk Administrator – After School Program

Part-Time | $25/hour | 20–23 hours per week

Position Overview

Our After School Program is looking for a dependable and organized Front Desk Coordinator who understands that the end of the school day is one of the most important moments for student safety and family connection. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in creating a welcoming and well-organized experience for students, families, and staff each day.

We are seeking a reliable, professional, and highly organized team member to help ensure a safe, efficient, and welcoming dismissal process for students and families. The ideal candidate is calm under pressure, attentive to detail, and committed to maintaining strong communication with families, staff, and program leadership.

Key Responsibilities

Coordinate daily student dismissal by calling student names over the walkie-talkie clearly and efficiently
Communicate with instructors to ensure students are safely escorted to the front desk for pick-up
Welcome and assist families with a friendly, professional, and customer-focused approach
Monitor and manage student sign-in and sign-out procedures
Verify adult authorization and confirm identification in accordance with program safety policies
Safely connect students with their authorized family members or guardians
Maintain organized dismissal documentation and attendance records
Encourage families to complete program surveys or feedback forms while waiting
Communicate any concerns, irregularities, or safety issues to Program Coordinators promptly
Support a smooth, calm, and well-managed dismissal environment

Qualifications

Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Professional demeanor with strong conflict resolution and customer service skills
High attention to detail, particularly regarding student safety procedures
Prior experience working in schools, childcare programs, youth programs, or customer service environments preferred

Requirements

Must pass a criminal background check and TB clearance
Must be able to work consistently during after school hours
Must be able to commit for the duration of the academic school year
Ability to work independently and collaboratively as part of a team
Ability to communicate professionally with program coordinators, students, families, school staff, and community partners