DescriptionJOB SUMMARY:
The Supervisor - Financial Counselling is responsible for supervising the day to day activities of assigned Patient financial counselors team. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.
KEY ROLE ACCOUNTABILITIES:
- Supervises the day-to-day operations of the financial counseling section and assigned financial counselors.
- Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines.
- Prepares staff schedules and assigns financial counselors to designated areas.
- Provides training for new staff and conducts additional training on ‘as needed’ basis.
- Updates insurance and financial counseling documents in a timely fashion.
- Reports variances and incidents to the appropriate reporting entity as per approved policies and procedures.
- Receives and addresses escalated (by financial counseling staff) insurance and financial issues.
- Receives and addresses patients’ complaints and inquiries in regards to finance clearance.
- Ensures proper data collection and documentation by assigned staff.
- Coordinates with the billing and estimates team and follow up on the status the pre-authorized patient services for the purpose of smooth patient finance discharge.
- Ensures collection of patient share and co-payment in accordance with heath plan structures (for inpatient).
- Works collaboratively with the patient administration office to ensure collection of patient share and co-payment for outpatient services.
- Supervises point of service collection activities and ensures the accuracy and timeliness of cash/credit reconciliation and deposit.
- Identifies areas for improvement and works with other stakeholders to implement process improvement activities.
- Liaises with clinical teams and clinical managers to synchronize activities and enhance patient experience.
- Prepares regular and ad hoc reports on assigned activities.
- Collaborates with other supervisors and managers on shared issues and resources
- Participates in activities related to Cerner Charge Services development and modifications.
- Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
- Adheres to and promotes Sidra’s Values
QUALIFICATIONS, EXPERIENCE AND SKILLS:
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ESSENTIAL |
PREFERRED |
| Education |
Bachelor’s Degree in Commerce, Health Information, healthcare field or relevant discipline |
Advanced training in revenue cycle or patient experience |
| Experience |
- 5+ years’ of experience in a large healthcare facility inclusive of 2 years of progressive supervisory experience
- Health insurance knowledge and working experience
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| Certification and Licensure |
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Certified Healthcare Access Manager |
| Professional Membership |
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| Job Specific Skills and Abilities |
- Strong organizational skills
- Familiar with the insurance portals
- Customer service oriented
- Flexibility and responsiveness to changing workloads
- Understanding of insurance practices and terminology
- Ability to supervise staff efficiently
- Excellent communication skills
- Proficiency with Microsoft Office suite
- Fluency in written and spoken English and Arabic
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Fluency in other languages |
