CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world. We are also proud to be recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital.
"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
Are you someone who enjoys interacting with people? Are you someone whose natural motive is to help others? Are you savvy with digital mapping technologies? Do you easily adapt to using new technologies and processes? If yes, then look no further!
In this position you will play a critical role in supporting CAA Atlantic members when they need us most! Working in a fast‑paced, people‑first environment, you'll be the first point of contact for members requesting roadside assistance across Atlantic Canada.
This is a full time position hours within our Roadside Contact Center means you will interact and support thousands of members travelling throughout Atlantic Canada needing immediate roadside help.
As a Member Service Representative, you'll provide calm, clear, and compassionate support by answering inbound calls, responding to call‑back requests, and ensuring members feel reassured and cared for during stressful situations. This role offers meaningful, real‑world customer service experience while working at one of Atlantic Canada's Top Employers (2025) organization known for helping people travel safely and confidently.
You will use digital mapping and dispatch systems to accurately pinpoint the member's exact location, and coordinate assistance with service providers. You'll also respond to general membership inquiries, complete required clerical documentation, and work collaboratively with your teammates to ensure smooth operations across all shifts.
You will be supported through hands-on training and regular coaching from your supervisor, helping you to build more confidence in your ability to manage one‑on‑one customer interactions.
Don't wait, apply today and take part in making a positive impact for thousands of members right here in Atlantic Canada!
