DescriptionExcept in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.
POSITION OVERVIEW:
The Program Supervisor for Reentry & Respite Services is responsible for the coordination, oversight, and quality of services provided to individuals transitioning from incarceration, hospitalization, or acute behavioral health crises. This role ensures delivery of trauma-informed, culturally responsive, and recovery-oriented care that promotes stabilization, reduces recidivism and hospitalization, and supports successful reintegration into the community.
The Program Supervisor works in close collaboration with the Program Director and provides leadership to clinical and non-clinical staff. This position balances direct service, staff supervision, program operations, and system coordination, ensuring high-quality care and compliance with all funding and regulatory requirements.
This role upholds and champions the agency’s mission, vision, and values while contributing to a collaborative and inclusive work culture.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Program Oversight & Direct Services:
- Maintain a reduced caseload, providing short-term, stabilization-focused services including assessment, crisis intervention, and transition planning
- Oversee delivery of reentry services, supporting individuals returning from incarceration or institutional settings
- Oversee respite services as a voluntary, non-hospital alternative for individuals experiencing emotional distress or psychiatric crises
- Ensure development and implementation of individualized service and reentry plans, including discharge and continuity of care planning
- Monitor client progress, engagement, and outcomes including stabilization, successful transitions, and linkage to ongoing services
- Conduct field-based services as needed, including home visits, community-based services, and accompaniment to appointments
- Ensure timely and accurate documentation in compliance with agency, county, and regulatory requirements
Staff Supervision:
- Provide day-to-day supervision, guidance, and support to assigned staff (therapists, case managers, peer staff, as applicable)
- Support staff in delivering trauma-informed, harm reduction, and culturally responsive care
- Guide clinical decision-making, including risk assessment, crisis intervention, and discharge planning
- Conduct regular individual supervision, team meetings, and case conferences
- Support onboarding and training of new staff and identify ongoing professional development needs
- Address performance concerns in a timely manner and collaborate with leadership and HR as needed.
Contract Management:
- Serve as liaison with funders and system partners regarding programmatic and operational matters
- Ensure program services are delivered in compliance with contract requirements
- Attend required meetings, trainings, and site visits
- Submit reports and documentation accurately and within required timelines
- Collaborate with administration and leadership on program performance and contract compliance
Program & Coverage Responsibilities
- Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
- Temporarily fill in unstaffed roles until the position is filled.
- Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
- Communicate staffing needs and operational impacts to leadership promptly.
Timekeeping & Attendance Responsibilities
- Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
- Ensure staff complies with established work schedules, attendance, and punctuality requirements.
- Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
- Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
- Submit approvals on time to support accurate payroll processing.
- Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
- Enforce organizational policies, procedures, and compliance with applicable labor laws.
Other
- Attend trainings and participate in events relevant to key responsibilities.
- Track and regularly report on key metrics for the responsible function areas.
- Leads and collaborates on projects supporting Agency objectives.
- Ensure staff compliance with documentation standards, timelines, and regulatory requirements
- Conduct regular chart reviews and support quality improvement processes
- Monitor use of electronic health record systems and data tracking tools
- Ensure adherence to HIPAA and all applicable federal, state, and county regulations
CORE COMPETENCIES:
Leading the self:
- Demonstrates ethics and integrity
- Displays drive and purpose
- Manages self and adapts to change
- Exhibiting leadership stature
- Practice self-awareness and continuous learning
Leading others:
- Communicates effectively
- Supports the professional development of staff
- Builds and maintains relationships
- Promotes effective teamwork
Leading the organization:
- Manages change
- Problem solves effectively
- Navigates organizational dynamics
- Develops and executes strategy
- Managing politics and influencing others
- Enhances organizational knowledge and skills
INCLUSION, RESPECT, AND COLLABORATION:
- Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
- Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
- Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
- Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
- Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.
QualificationsQUALIFICATIONS & EXPERIENCE:
- BA/MA Social Work, Criminal Justice, Public Administration or related field experience 2 plus years of related behavioral health, reentry services or working with justice involved populations
- Ability to serve a multicultural community
- Bilingual, English/Spanish preferred
- Proficient Computer skills (Outlook, Excel, Word, PPT/Canva)
- CA driver’s license, vehicle in good condition, California car insurance and good driving record.
- Excellent interpersonal communication and writing skills.
- Ability to work professionally in a multi-cultural team setting, including ability to maintain client confidentiality.
- Ability to provide thorough assessments and develop relevant Individual Program Plans.
- Ability to quickly assess and respond to crisis situations
- Experience in non-profit and community-based organizations preferred.
- Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
- Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
- Proficient in MS Office and Google Workspace products.
- Valid CA Driver’s license required.
- Auto insurance: If your vehicle is used for business-related purposes, it is recommended thatyou inform your auto insurance carrier.
OTHER RESPONSIBILITIES:
- Demonstrates cultural awareness and provides respectful, client-centered care.
- Maintains knowledge of community resources for client referrals
- Attend work regularly, adhering to policies on absences and tardiness.
- Understands and applies legal requirements, including confidentiality and risk management.
Timekeeping & Attendance Responsibilities
- Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
- Take all required meal and rest breaks in compliance with state, federal, and agency policies.
- Review and submit timesheets by established deadlines to ensure timely payroll processing.
- Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
- Maintain consistent and reliable attendance to support team and program operations.
- Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
- Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
TEAM COMMITMENT:
- Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
- Handles difficult or conflict situations constructively and seeks appropriate assistance.
- Accepts accountability and constructive feedback.
- Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
- Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
- Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
WORKING CONDITIONS and JOB SETTING:
- Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
- While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
- The employee is occasionally required to move around the office
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- May require travel, dependent on agency needs
- Can work under deadlines
- Performing general physical activities such as picking up, moving, and using objects, tools, or controls
- The noise level in the work environment is usually low to moderate.
Physical Requirements
- Ability to safely operate a motor vehicle
- Ability to push, pull, and lift up to 50 pounds frequently.
- Ability to stand and move from one location to another daily.
- Ability to sit for prolonged periods of time
- Ability to visually focus on near and far items, and to be able to switch between them.
- Ability to reliably report to work on time and perform the position's required tasks as scheduled
- Ability to grasp and carry items
- Ability to hear and effectively communicate with co-workers, clients, and the public
- Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
- Ability to process information and data for use within the organization
BENEFITS:
- Excellent Health benefits package for you and your family, including:
- Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
- Vacation, 15 paid holidays, 12 paid sick days upon accrual
- Employee Assistance Plan to support you and your family’s well-being and finances
- Pet Plan Benefit:
- PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
- 403(b) retirement plan
- Work-life wellbeing & excellent work hours
- La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
- License and Certification renewals reimbursed.
- Supportive/Collaborative work environment
- Opportunities for Growth and Professional Development
- We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
