Purpose: The Advantage Services Training & Volunteer Coordinator will be responsible for the initial
onboarding of new Advantage Services team members and delivering ongoing training to the
team. This role focuses heavily on high-volume facilitation and verbal communication,
ensuring that team members, volunteers, and interns are equipped with the knowledge
needed to serve our residents. This position also manages the full lifecycle of the volunteer
and internship programs, from recruitment to onsite transition.
ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS
Training & Onboarding Project Management
• Collaborates with leadership and other departments to ensure onboarding materials align with best
practices and internal processes.
• Utilizes creative tools to develop and deliver engaging training content tailored to the needs of adult
learners.
• Implements process for assessing skills and knowledge gained through training provided.
• Maintains tracking system for the training received by team members over time.
• Participates in continuous quality improvement processes related to training within Advantage
Services.
Volunteer and Intern Coordination
• Manages the pipeline for volunteers and interns, and coordinates their transitions to onsite roles
and activities
• Provide ongoing support and coaching to coordinators who are supervising volunteers and interns
• Support the assessment of the volunteer program’s effectiveness and engage in continuous process
improvement
• Serve as a communication liaison to ensure volunteers and interns have a clear understanding of
expectations and the structures in place to support them
Maintains communication flow and functions as a team leader
• Provides mentorship to new team members
• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution
• Provides information needed by other team members in a timely and effective manner
• Gives and receives feedback to and from supervisor and other team members
• Utilize Outlook email function – read and respond to emails; schedule meetings; etc.
Minimum Requirements
• Bachelor's degree in social work or related field OR at least four years of work experience in a
related field.
• Knowledge of service coordination and/or case management services.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional public speaking and facilitation skills, with the ability to engage an audience for
extended periods.
• Demonstrated experience working within diverse communities, which include people of various
ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations,
races, and languages.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Ability to network and develop community partnerships
• Experience using MS Office 365, and other software programs & digital communication tools.
• Be certified in CPR and First Aid or can become certified within 90 days of starting position.
Preferred Qualifications
• Experience using Canva for content creation and Handshake for intern
recruitment/university relations.
• Licensed mental health professional or social worker.
• Knowledge of affordable housing programs and the coordinated entry system.
• Multilingual.
Physical Requirements
• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.
