Family Services Coordinator
AboutRonald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times.Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
This role is based out of the Medicine Hat Ronald McDonald House. Casual shifts tend to be, evening 5-9pm, weekends 7am-3pm or 3pm-9pm as well as vacation coverage, as needed. Hours are based on operational needs.
When a child needs urgent medical care, families need more than a place to stay they need calm, consistency, and compassionate support. As a Family Services Coordinator, you are often the first friendly face families meet and the steady presence they rely on each day. By coordinating accommodations and check-ins, responding to questions with empathy, supporting House programs and volunteers, and helping keep the House safe, clean, and welcoming, you help ensure every family can focus on what matters most: being close to their child.
Your Key Responsibilities
Encourage family engagement with activities (e.g., Pet Therapy, Shuttle, Rejuvenation) through in-person communication and other channels.
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note first review of applications will be on May 25, 2026, applications will be accepted until the position is filled.
We thank all candidates who apply; however, only those selected for interview will be contacted.