Energy Assistance Program Supervisor (47398)

Access • Full-time • Medford, Oregon • 2m ago

Description

Position Summary

The Energy Assistance Program Supervisor is a pivotal people leader responsible for guiding, developing, and empowering the Energy Assistance team to deliver high quality, participant centered services. This role provides strategic and day to day leadership, ensuring staff are supported, well trained, and positioned to succeed while program operations remain aligned with organizational policies and compliant with state and federal regulations.Position Duties & Responsibilities

Provide leadership and organization of program tasks to ensure smooth and efficient operations.
Coordinate appointment scheduling and support frontline services, including calls, walk-ins, and participant intakes.
Supervise, train, and support program staff, ensuring cross training and maintaining compliance with all programs, state, and federal requirements.
Lead staff performance evaluations and assist with recruitment activities in collaboration with department leadership.
Monitor program performance, review participant files for accuracy and compliance, and approve service related payments.
Support budgeting processes, oversee program financials, create and monitor spending plans and assist with grant reporting.
Coordinate community outreach efforts and maintain positive relationships with partners, vendors, and stakeholders.
Ensure adherence to vendor contracts and regulatory guidelines.
Lead process improvement efforts and identify staff development needs in partnership with department leadership.
Prepare and support reporting requirements and contribute to program evaluations.
Represent the agency in meetings, committees, and community groups as assigned.

Qualifications

Position Requirements

Commitment to ACCESS’s mission to provide food, warmth, and shelter through collaborative partnerships supporting stability for vulnerable populations.
Bachelor’s degree in Business Management, Social Services, or a related field; equivalent relevant work experience may substitute for formal education.
Three or more years of supervisory experience preferred, with a demonstrated ability to lead teams using a collaborative and supportive management style.
Proven ability to work effectively with participants, colleagues, and community partners while maintaining strict confidentiality across programs and departments.
Experience managing program budgets, monitoring expenditures, and ensuring compliance with reporting and regulatory requirements.
Strong verbal and written communication skills.
Excellent organizational skills with strong attention to detail, and the ability to multitask, prioritize work, and operate both independently and as part of a team.
Ability to handle sensitive and confidential information with discretion.
Proficiency in computer applications including Microsoft Office, web based platforms, and other relevant software tools.
Experience using databases to support program operations, data tracking, and knowledge management.
This position requires a work-issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
A valid Oregon Driver’s license with a record that is acceptable under ACCESS’ insurance policies.

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