DescriptionJOB DESCRIPTION
Position Title: Service Coordinator
Annual Salary: $66,560
Position Summary
The Service Coordinator is responsible for supporting resident stability and independence through structured service coordination, program implementation, and resource linkage. In accordance with HUD Notice 2023-02, Section IV, this position conducts required resident assessments, implements established service programming, and ensures accurate documentation, reporting, and outcome evaluation in alignment with HUD standards for success. *This is a contracted 1099 position*
Position requires a 40-hour work week on-site
Essential Duties & Responsibilities
Resident Assessment & Service Coordination
- Conduct resident assessments at move-in and annually thereafter to identify service needs and support planning.
- Maintain accurate, timely, and confidential resident case files.
- Provide referrals and connect residents to appropriate community-based services and supports.
- Monitor resident engagement and follow up to support housing stability and well-being.
Program Implementation
- Implement and facilitate established monthly resident programs and classes in accordance with company-designed curriculum.
- Support resident participation and engagement in assigned programming.
- Coordinate logistics including scheduling, communication, and space preparation.
- Collaborate with management and approved partners to ensure consistent service delivery.
Resident Toolkit Management
- Maintain and manage resident toolkits to ensure materials are current and accessible.
- Complete an annual toolkit review and refresh in alignment with program updates and resident needs.
- Distribute and educate residents on available toolkit resources.
Reporting & Compliance
- Document all services, case notes, and resident interactions in Casebook case management software.
- Ensure compliance with HUD requirements, funding standards, and internal documentation protocols.
- Prepare and submit annual performance and outcomes reporting in compliance with HUD Notice 2023-02 standards for success.
- Maintain audit-ready records and support monitoring or compliance reviews as required.
Collaboration & Communication
- Serve as a liaison between residents, property management, and community service providers.
- Support a positive, stable, and resource-connected residential environment.
- Communicate effectively regarding available services and program opportunities.
Qualifications
- Bachelor’s degree in Social Work, Human Services, Psychology, or related field required
- Minimum of 3+ years of experience in social services, case management, or resident services
- Experience with HUD-assisted housing programs preferred
- Experience working with senior populations preferred
- Experience using case management systems; Casebook preferred
- Strong organizational, documentation, and communication skills
- Ability to maintain confidentiality and exercise sound professional judgment
- *This is a contracted 1099 position*
- Position requires a 40-hour work week on-site
Core Competencies
- Resident-centered service delivery
- Program implementation and facilitation
- Regulatory compliance and documentation accuracy
- Case management and data tracking
- Collaboration and relationship building
Work Environment
This position operates in a residential community setting and may require occasional evening or weekend hours to support resident programming and engagement activities. *This is a contracted 1099 position*
