Location: John W. Lindsay YMCA
Department: Membership Sales & Service
Position Status: Full-Time
Compensation: $42,000–$45,000 annually
There is potential inside all of us – we all have it in
us to shine.
Every charity exists to help solve a problem. Our charity
exists to help solve many—from childcare shortages and social isolation to
mental health challenges, access to wellness, and more.
Today, our network spans more than 100 program locations
throughout Halifax Regional Municipality and across Nova Scotia, responding to
the most urgent needs in our communities. We provide mental health supports,
accessible childcare, services for a growing immigrant population, safe spaces
for youth to learn and lead, employment and career programs, wellness
opportunities for all, and meaningful community connections for older adults.
We give people the tools, encouragement, and safe spaces
they need to discover their inner strength. When people know someone is in
their corner with unconditional support, they realize they can achieve more
than they thought possible. Your support, expertise, and guidance help
individuals unlock their full potential and contribute to vibrant, healthy
communities.
With us at their side, they can Shine On.
What We Offer
As part of your total compensation package, you will
receive:
- Complimentary
YMCA membership access to Health & Fitness facilities
- Access
to Y at Home virtual fitness programming
- Three
(3) weeks of vacation entitlement plus paid wellness days
- Comprehensive
benefits package and pension plan
- Complimentary
wellbeing and counselling services
About the Role
The Membership Sales Coordinator supports membership growth,
retention, staff development, and exceptional member experiences. This role
coordinates sales initiatives, member engagement strategies, outreach
activities, staff coaching, and operational support to help achieve YMCA
membership goals.
In This Role, You Will
- Champion
and model the YMCA's Y Way Standards, ensuring a welcoming, inclusive,
safe, and member-focused experience for all members, participants, and
guests.
- Support
membership growth, retention, and engagement through exceptional customer
service and relationship-building.
- Lead
member check-ins, usage follow-up, outreach initiatives, and retention
efforts to strengthen long-term engagement and satisfaction.
- Lead
and support membership sales initiatives, facility tours, trial membership
conversions, prospect follow-up, and achievement of monthly sales targets.
- Monitor
lead management activities and membership performance metrics while
supporting staff accountability and success.
- Coach,
mentor, and support front-line membership staff in delivering exceptional
member experiences and achieving individual and team goals.
- Support
community outreach activities, partnership opportunities, promotional
events, and facility tours to increase awareness and membership growth.
- Assist
members with membership options, financial assistance opportunities, and
YMCA programs and services.
- Collaborate
with leadership and marketing teams to support membership campaigns,
promotions, and communications.
- Provide
Duty Manager support as required, ensuring a safe, welcoming, and positive
experience throughout the facility.
- Ensure
compliance with YMCA policies, child safeguarding standards, safety
procedures, and operational best practices.
- Foster
a positive, energetic, and cause-driven culture that reflects YMCA values
and strengthens our connection to the community.
Qualifications
Education, Experience, and Skills
- 2–5
years of experience in membership services, sales, customer service, or a
related field.
- Minimum
of 2 years of supervisory or leadership experience.
- Strong
sales, customer service, communication, and coaching skills.
- Demonstrated
ability to meet and exceed sales targets.
- Strong
organizational, time-management, and attention-to-detail skills.
- Experience
with member engagement, retention, or customer loyalty initiatives.
- Ability
to analyze membership trends and sales performance data.
- Flexibility
to work evenings, weekends, and holidays as required.
- Current
First Aid and CPR certification.
- Ability
to provide a Criminal Record Check, Vulnerable Sector Check, and Child
Abuse Register Check.
How to Apply
Please apply online at ymcahfx.ca/workwithus
Successful Candidates Must Provide
- A
Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register
Check (issued within the last six months), if 18 years of age or older.
- Valid
First Aid and CPR certification.
Please note that background checks are reviewed on an
individual basis. Any offenses disclosed will be assessed in relation to the
position requirements and Child Safeguarding Standards and may not
automatically disqualify candidates from employment with the YMCA.
Our Commitment to Equity, Diversity, Inclusion, and
Belonging
At the YMCA, we are committed to fostering a diverse,
inclusive, and equitable workplace where every team member feels valued,
respected, and empowered to bring their authentic selves to work. We believe
that a variety of perspectives, backgrounds, and lived experiences strengthen
our organization, enabling us to better serve our communities and fulfill our
mission.
As an equal opportunity employer, we welcome applications
from individuals of all backgrounds, including Black, Indigenous, and People of
Colour; racially diverse individuals; 2SLGBTQIA+ individuals; gender-diverse
people; people with disabilities; members of ethnic minorities and faith
communities; newcomers and foreign-born residents; and veterans.
If you require accommodation during any stage of the hiring
process, please let us know in advance so that we can arrange appropriate
accommodations.
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