DescriptionSalary: £28,438, rising to £30,253 following successful completion of training and demonstration of competence in the role.
Location: Onsite in High Wycombe (HP13 6LA)
Hours: Mon-Fri 9am-5pm
Change Lives Every Day with Fedcap UK
Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.
We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats—supporting, encouraging, signposting, advising, coaching, and inspiring individuals—while building trust and challenging mindsets.
What You’ll Do:
What You’ll Bring:
- A background in target-driven roles and/or experience delivering services to meet contractual and quality standards
- Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs.
- Experience of working in customer-facing roles in a fast-paced environment
- Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records.
- Resilience and a growth mindset, and a real passion for making a difference.
Here’s what makes Fedcap a rewarding career…
At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
Join us and be part of something bigger. At Fedcap, work changes lives.
Equity, Diversity & Inclusion
Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.
We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
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