Position Title: Vocational Services Administrator
Department: Vocational Services Program
Reports to: Director of Vocational Services
Employment Status: Part-time
FLSA Status: Non-Exempt
Salary: $18
Since its founding in 1972, Interfaith Works (IW) has provided extensive wraparound services to the most vulnerable residents of Montgomery County, Maryland. Our 14 interrelated and co-located programs prevent individuals from falling through the safety net, stabilize housing and financial circumstances, and empower individuals and families to lift themselves out of poverty and homelessness. Our team of 190 professionals administer programs that include emergency financial assistance, distribution of free food and clothing, vocational services, and a complete continuum of housing. Using our Lift Strategy: Prevent, Stabilize, and Empower, we support more than 35,000 individuals annually.
POSITION SUMMARY
The Vocational Services Administrator provides administrative support for the Vocational Services Program (VSP).
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Follow established workflows and documentation procedures to maintain client metrics for reports for BHC/HERC grant.
- Scan, label, and organize BHC enrollment packages.
- Upload electronic files according to grant requirements.
- Maintain accurate and organized digital and paper program records.
- Create flyers for departmental events.
- Update client files/updates in Dynamics, as needed.
- Serve as the backup to the Volunteer Coordinator email inbox.
- Manage the HERC email inbox, escalating requests as necessary.
- Assist with scheduling, coordination, and follow-up with vocational program participants and partners.
- Take notes during site visits and meetings when accompanying leadership.
- Assist the Director of Vocational Services Program with administrative tasks.
- Maintain enrollment lists and internal tracking tools.
- Maintain documentation for in-kind donations.
- Follow written instructions and compliance checklists.
- Assist with laptop and device setup for program participants.
- Support basic IT tasks including software installation.
- Document completed technology setups.
- Use translation tools to support non-English-speaking participants.
- Assist with program forms, flyers, design business cards for clients, and surveys.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- High School Diploma or GED
- Able to maintain a high level of integrity and discretion in handling confidential information
- Proven ability to adapt to various competing demands and demonstrate the highest level of customer/client service and response
- Strong organizational skills that reflect an ability to seamlessly perform and prioritize multiple tasks with excellent attention to detail
- Very strong interpersonal skills and the ability to build relationships with colleagues
- Strong written and verbal communication skills
- Demonstrable experience supporting organizational leadership
- Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and an ability to design and edit graphic presentations and materials using cloud-based publishing software (i.e., Canva)
- Must have access to reliable, personal transportation
BENEFITS
Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part-time status have access to an Employee Assistance Program (EAP) at no cost to them.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
TO APPLY
Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to hr@iworksmc.org.
Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.
