Essential
Functions:
The Student
Services Coordinator is responsible for providing student support in a manner that demonstrates a
commitment to the College’s mission and its diverse student population. The Student
Services Coordinator will provide academic
advising, coordinate student life activities, enforce required policies,
develop and implement retention strategies, and assist in the student
disciplinary process.
Responsibilities:
Student Advising and Counseling
1.Provide personal
counseling to students as needed. Confer with faculty or staff regarding
individual students when appropriate.
2.Provide support to
students by determining and coordinating referrals to and support from other
community agencies and resources when needed.
3.Mentor current college students in skills necessary for success in
college, including time management, goal setting, and study strategies.
4.Provide academic advising to continuing
students, assisting them with following academic degree plans. Serve as backup
advisor for students when departmental faculty are not available.
5.Assist with new student orientation.
6.Assist students with return-planning (from leave of absence) and provide counseling
to students who are placed on academic warning, probation or suspension.
7.Develop, revise and update individualized academic plans for students who
do not meet satisfactory academic progress (SAP) requirements and assiststudents inidentifyinganypotentialimpedimentstoacademicsuccess.
8.Prepare and present workshops on a variety of student success related
topics as needed.
Student Retention and Engagement
1.Stay abreast of
programs, resources, and other opportunities to aid in student retention.
Assist in the planning, development and implementation of programs designed to
encourage the success and retention of students.
2.Conduct on-going
evaluation of support services. Create, disseminate, and collect student
surveys aimed at providing feedback on program and/or students' needs. Utilize
data to guide interventions and monitor effectiveness and student progress.
3.Monitor and support students' pace and academic progression toward degree
or certificate completion and provide proactive counseling and timely
interventions.
4.Participate in campus-wide student success initiatives designed to
improve retention, persistence, and completion.
5.Communicate with students regularly using a variety of communication
tools to promote progress and success.
6.Establish
and maintain positive relationships with faculty and staff to support student
success and retention.
Student Accountability and Judicial Affairs
1.Develop
a thorough understanding of GTC policies, rules, and regulations, and help
students navigate them.
2.Manage the review, investigation, and
resolution of alleged violations of the Student Code of Conduct.
3.Ensure the integrity of the student
disciplinary process by providing timely communication, protecting student
rights, and upholding college policies and standards.
4.Coordinate and support the Disciplinary
Committee and the Disciplinary Appeals Committee.
5.Develop and maintain procedures for
administering the Student Code of Conduct and conducting hearings in alignment
with institutional policy.
6.Prepare and issue sanction letters and ensure
appropriate follow-up on sanctions.
7.Maintain accurate conduct records database and
documentation; track sanctions and ensure compliance with recordkeeping
requirements. Prepare reports as needed.
Student Affairs and Compliance
1.Assist with the coordination and
facilitation of the institution's compliance to Title IX of the Civil Rights
Act of 1964.
2.Provide counseling to students seeking accommodation under
ADA. Serve as a liaison between faculty and students. Manage and ensure delivery of
reasonable accommodation.
3.Oversee the Student Council and related activities.
4.Assist with creating and obtaining content for the college’s
social media accounts.
5.Track student communication, case
notes, and strategic activities using a case management system.
6.Provide orientation and training to
students on the use of computers equipment and academic technology.
7.Maintain working knowledge of applicable laws
and regulations, including Title IX and ensure alignment with institutional
policies.
8.Lead the development, implementation, and
continuous improvement of institution-wide crime prevention and awareness
programming for students and employees in compliance with the Clery Act and
Violence Against Women Act.
9.Design and deliver (or coordinate delivery of)
training, workshops, and campus-wide initiatives addressing topics such as
personal safety, crime prevention, reporting procedures, consent, bystander
intervention, and risk reduction.
10.Maintain documentation of programming,
participation, and outcomes, and support the preparation of the Annual Security
Report (ASR).
11.Complete all required
training and professional development.
12.Perform other job-related duties as assigned.
Minimum
Qualifications
§Bachelor’s
degree from a college or university accredited by an agency recognized by the
US Department of Education with one year of related experience; or a
combination of education and experience which would lead to the competencies
required for successful performance of the position’s essential duties.
§Must
provide own transportation and possess valid driver’s license and maintain
current vehicle registration and liability insurance
§Must
be proficient in operating a computer and experienced in Microsoft Office 365.
- Strong interpersonal, communication, and organizational
skills.
- Knowledge and understanding of FERPA, Title IX, federal
regulations, ADA, and other applicable laws.
Skills and Abilities:
1.Ability
tomaintainstrictconfidentialityofinformation.
2.Effective time management skills.
3.Ability to process and easily
reference policies and regulations.
4.Ability
to establish and maintain positive and effective
working relationships with students,
college employees, and the public.
5.Demonstrate independent
problem-solving and teamwork in complex situations. Utilize critical thinking
to determine the best course of action.
6.Ability to communicate effectively, both orally and
in writing; define problems, college data,
establish facts, and draw valid conclusions; and effectively present information to
faculty, staff, college administration, advisory committees, and other college
stakeholders.
7.Ability to
mentally attend and visually concentrate on a significant amount of detailed
work.
8.Strong
interpersonal skills and the ability to engage effectively with students and
colleagues.
9.Ability to
interact professionally and tactfully with people of different levels of
education, cultural backgrounds, and life experiences.
10.Must have strong organizational skills and be able to complete
projects efficiently and independently.
11.Knowledge
of Family Education Rights and Privacy Act (FERPA).
12.Skill in operating
a computer and proficiency in Microsoft Office (Word, Excel, PowerPoint,
Outlook).
13.Ability to operate
a variety of office equipment.
14.Must be able to
read, write and communicate clearly in English.
15.Must be able to
function in a hectic work environment with occasional periods of high stress.
GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer - M/F/Disability/Protected Veteran Status
