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Job Category
Sales
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Description:
As a Strategic Account Executive specializing in selling into Strategic Non-Profit organizations you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives.
You are the CEO of your business and you work strategically and methodically to quickly develop a P.H.D. in your customer’s business.
About Salesforce.Org:
Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. Salesforce.org powers the purpose of people dedicated to solving our world’s biggest problems. A global community of nonprofits and educational institutions relies on our technology to help them operate effectively, raise funds, and build more meaningful relationships with those they serve.
About the Role:
As an established Strategic Account Executive, you know how to navigate through large organizations. You’re knowledgeable about your clients’ specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value based solution and engage/create alignment amongst Executives in the C-Suite, IT, and the Mission. Your storytelling skills are unmatched so presenting across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.
Your Impact:
Success will be measured by overall performance in expanding existing/new accounts, with a keen emphasis on driving true Digital Transformation, all while delivering an exceptional customer experience.
- Develop an in-depth understanding of Salesforce products and solutions.
- Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
- Stay informed about industry trends and competitive offerings.
- Develop key customer stakeholder relationships and drive customer satisfaction
- Understand the challenges our customers are working to solve for and develop a strong pojnt of view as to how we can partner to help
- Develop and drive the overall long-term strategy for the account, aligned to customer business objectives
- Coordinate internal Salesforce resources to meet customer business needs
- Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment
- Share Salesforce value proposition for existing and/or new customers
- Keep clients informed about new product features, updates, and enhancements relevant to their needs.
- Identify and drive growth opportunities within existing accounts and work towards expanding Salesforce services.
- Address and resolve client issues in a timely and efficient manner.
- Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
Your Experience:
- Minimum of 7-10 years of full cycle SaaS closing experience
- Outstanding communication and interpersonal skills.
- Willingness and ability to travel to client locations as required.
- Strong problem-solving and negotiation abilities.
- You've built global engagement across multiple lines of business and broadened product support within an organization
- You have experience (and should enjoy!) collaborating with internal team members like Solutions Engineers and CustomerSuccess Managers, Product Managers, and Co-Prime teammates
- Financial Acumen
- Solid career longevity and track record of success
- Understands what an account plan/mutual close plan is and how it leads to success
- Solid business acumen around forecasting and customer management
- Self-motivated with a commitment to achieving and exceeding sales targets.
Accommodations
Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.
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