Department/Team: Audience Services
Reports To: Audience Services Management
Work Location: In-Person
FLSA Classification: Part-Time/Hourly/Non-Exempt
Position Classification: Open until filled
Pay Range: $20.31/hour
Application Deadline: Open until filled
ABOUT US
Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.
We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community.
Mission
Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.
Vision
Theater at the heart of public life
Values
Artistic Vitality, Sustainability, Generous and Inclusive Practices
SEATTLE REP is seeking a resourceful, organized House Manager to join the Audience Services Department. Acting as the face of Seattle Rep to our patrons, House Managers ensure smooth front-of-house operations during performances, supervise staff, and provide quality customer service to enhance the patron experience while upholding our equity practices.
This is a part-time position that works for the duration of the 2022-2023 Season, which begins in September 2022 and is scheduled to end approximately in late June 2023.
Typical duties include:
Build and strengthen relationships between Patrons and Seattle Rep
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Provide high quality customer service to Seattle Rep patrons
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Respond to patron inquiries and requests for information during performances
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Ensure cleanliness and decorum of Seattle Rep lobby space and patron-facing areas
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Enforce safety and health standards set forth by local health guidelines, COVID Safety, and Seattle Rep leadership.
Supervising Performance Shifts
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Act as manager on duty for a variety of Seattle Rep performances, making quick decisions and actively solving customer service issues
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Supervise 10-25 Front-of-House operational staff during performances
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Coordinate with Stage Management and the Patron Services Office to begin performances and intermissions as scheduled
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Lead emergency procedures and evacuation protocols with support from Stage Management, when necessary
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Serve as backup to Front-of-House staff, as needed
Cash management and administrative support
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Draft and distribute house reports daily
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Handle and manage financial transactions from Concessions and Coat Check
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Audit, record, and report Concessions financial reports from Square, in conjunction with Audiences Services Leadership team
Actively participate in our Equity, Diversity, and Inclusion initiatives
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Attend affinity groups and Employee Resource Groups, as desired
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Support efforts and initiatives that improve accessibility offerings
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Engage in trainings related to Anti-Racism, de-escalation, and Sensory Access?
Minimum Qualifications:
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Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.?
Desired Qualifications:
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2 years of experience in managing a customer service team
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Demonstrated ability to appropriately manage confidential information and handle financial transactions
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Ability to clearly communicate, both verbally and in written form
TO BE CONSIDERED
- Submit a resume detailing related experience and education
- Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.
Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended.
Seattle Rep has a mandatory COVID vaccination policy for all employees, with accommodations for medical and religious exemptions only.
