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Women & Family Guest Coordinator, Evening/Weekend -FT

City Union Mission • Full-time • Kansas City, Missouri • 9m ago

Job Details

Family Center - Kansas City, MO

Full Time

High School

Nonprofit - Social Services

Description

This position models Biblical hospitality in the coordination of supportive services for the daily care of our center guests and program participants as part of our front-door and in-house service teams.

As part of the front-door service team:

Respond to phone calls by being a calm and welcoming voice, and providing accurate and timely information regarding viable sheltering options.
Exude professionalism when conducting phone duties (e.g., when transferring calls, answering questions, receiving reservations, taking messages, etc.) and complete accurate and timely documentation.
Assist with guest entry into the Women & Family Center.

As part of our in-house service team:

Assist guests and participants with a successful center experience by providing personal care items and clothing through center supplies, clearly expressing, explaining and supervising center policies and expectations, and guiding individuals through the center daily schedule.
Complete and account for center management services through the generation and communication of incident and shift reports, bed and room assignments, and necessary documentation in the CaseWorthy database with accuracy and timeliness.
Ensure the center facility is cleaned and supplies are stocked.
Report all incidents and maintain a shift report.
Perform emergency intake screenings with new guests as necessary.
Able to perform life safety, emergency, and safety procedures.
Serve as a positive contributing member of the Ministry team and actively collaborate with the front-door service team members, other in-house services staff, and the Center Administrators to maintain communication and ensure the successful delivery of service to all guests in unity with the purpose and goals of the Mission.
Provide front-door services in the Response Center.
Seek to exemplify Jesus Christ daily and be prepared to share the gospel as opportunities arise.
Other duties as assigned.

Qualifications

Be a born-again, mature Christian. Able to clearly communicate the gospel as opportunities during the work day arise (1 Pet. 2:21, 3:15).
Demonstrated experience exhibiting good judgment, sensitivity, neatness, accuracy, and dependability.
Must be able to communicate effectively, and be able to work in a fast paced, emotional environment.
Demonstrate computer literacy in Google and Microsoft applications.
Requirement: High school diploma or equivalent and 2 years of related experience.