Clinical Director:
Are you looking to join a dynamic team focused on providing high quality health care to communities across Brooklyn & Queens? If so, you’ve come to the right place. For 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Catholic Charities provides comprehensive care coordination and case management services to individuals living with serious mental illness, complex medical needs and substance use needs. Our Targeted Case Management program provides comprehensive, community-based services for adults living with serious mental illness, ensuring clients have access to uninterrupted and coordinated behavioral and physical health services while addressing the social determinants of health that impact daily living. The Clinical Director has responsibility for administrative and managerial operations of CCNS’s Targeted Case Management program within the Certified Community Behavioral Health Clinic (CCBHC) programs, including those certified by OMH and OASAS as well as those funded by SAMHSA. The position entails program oversight inclusive of staff training, development, and revision of systems for program operations and administration, ongoing integration of program-specific policies and procedures, budget planning, integration of health information technology, and community engagement.
RESPONSIBILITIES:
The Clinical Director has responsibility for administrative and managerial operations of the Targeted Case Management program within the Certified Community Behavioral Health Clinic (CCBHC) which spans across multiple sites, serving individuals living in Brooklyn and Queens. The Clinical Director is responsible for ensuring contract deliverables and CCBHC criteria are met. This includes overseeing appropriateness and effectiveness of targeted case management services, identification of gaps in service delivery system, representing the Agency at meetings, conferences and public forums, strategic planning and implementation, and program development – including monitoring revenue, expenditures, client funds, productivity and outcomes, regulatory requirements, and audit readiness.
Duties of the Clinical Director focus on management and oversight of the day-to-day activities of the TCM program in accordance with internal and external regulatory standards and guidelines. The Clinical Director will lead program’s efforts for client-centered and recovery-oriented care and plays a vital role in ensuring the program meets CCBHC deliverables and health outcomes for clients such as reducing hospitalizations and emergency department visits, while increasing attendance and engagement with behavioral health and medical outpatient services. The Clinical Director is responsible for ensuring direct service staff address all social determinants of health such as medical needs, behavioral health and substance use needs, housing, food insecurity, education/employment. This is done through partnerships and integrated work with other community-based providers, hospitals, and other systems of care to ensure clients have access to a comprehensive healthcare network. The Clinical Director is responsible for various reporting tasks and must be able to collect, analyze and report on data around program operations, levels of service, and client metrics. The Clinical Director is also responsible for meeting CCBHC billing requirements and achieving revenue targets monthly. Proficiency in use of various databases and Excel is important. The Clinical Director is responsible for hiring staff, addressing staff performance, facilitating weekly clinical and staff meetings, training/orientation of new staff, weekly supervision and mentorship.
The Clinical Director is required to utilize technology and various web-based platforms for documenting progress notes and daily work activities. Ability to use equipment such as iPhones, tablets, Surface Pros and easily navigate various technology platforms and reporting systems is a requirement.
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
* Master’s Degree in Social Work, Nursing, Public Health or other related social service or health profession with licensure in field of practice (LCSW, LMSW, LPN, RN, NP), required.
SPECIFICATIONS FOR EXPERIENCE AND TRAINING
- Three (3) years of experience in the management of programs with progressively increasing responsibilities.
* Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
* Experience as a manager that preferably included responsibility for program design, implementation, and evaluation.
* Report-writing and data analytics skills.
* Superior communication and writing skills.
* Preference will be given to candidates who have experience serving and/or developing systems who serve persons with chronic health conditions, behavioral health conditions, persons experiencing homelessness, and persons with benefits/entitlements needs.
* Knowledge of mental illness, mental health legislation and regulations, and health conditions.
* Knowledge of Microsoft office applications, including Excel.
* Ability to manage multiple projects and ask for help when needed.
* Ability to independently manage resources, which includes money, material, time, and people.
* Ability to participate on a team to accomplish tasks.
* Serves as a role model to staff and stakeholders.
* College-level problem solving ability.
* Refined knowledge of techniques for identifying and preventing crises, including crisis management techniques.
* Ability to work with all stakeholders: members, network, families, and government staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
* Competency in written, interpersonal, verbal and computational skills to present and document records in accordance with program standards.
* The position requires a combination of skills in the following areas; administrative and clinical supervision and practice, design, operational oversight and evaluation of program services and staff, personnel management, budget development and control, property management, public relations, governmental relations, leadership development and team building skills.
* Must be comfortable with public speaking, lobbying and advocacy, ability to train and educate staff.
* Able to utilize technology conferencing tools including audio, video and /or web deployed solutions and accountable for hand-held devices (I Phone, Blackberry, I Pad, Tablets, Laptops, etc.)
We offer competitive Salary and excellent benefits including: generous time off, Medical, Dental, Vision, Retirement Savings with Agency Match, Transit, life insurance and other additional voluntary benefits. EOE/AA.
For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
