Under general direction from the Shelter Supervisor of Harbor House, our Lead Office Advocate provides advocacy to clients who reside in Harbor House. Oversees operations of shelter home and assists residents in their day-to-day requirements. Cleans public areas of the shelter and stocks supplies, as needed.
Schedule: Wednesday-Sunday, 9pm-5am
ACCOUNTABILITIES:
- Receives incoming calls to shelter, responds to inquiries, and determines appropriate action.
- Receives prospective clients and determines eligibility for service. Admits clients through established procedures. Refers ineligible prospects to other agencies or programs as appropriate.
- Ensures rooms are cleaned and prepared for incoming clients.
- Provides assistance and support for shelter clients and children.
- Supports and advises clients in achieving goals to new lifestyle. Collaborates with other staff members to follow recommended treatment plans.
- Supervises and assists clients in day-to-day requirements. Informs clients of shelter guidelines and enforces guidelines.
- Manages daily operations of the shelter, including security tape and monitoring security system. Maintains shelter safety and responds to issues appropriately as they arise.
- Prepares, serves and cleans up meals and logs meals in menu book.
- Maintains cleanliness of shelter common areas, restrooms, and offices.
- Completes shelter laundry and ensures that there are clean linens at all times, monitors and maintains the stock of cleaning supplies and other general office supplies.
- Ensures rooms are cleaned and prepared for new incoming clients.
- Receives and acknowledges donations to the shelter.
- Refers domestic violence victims to Harbor House Outreach and community services when necessary.
- Maintains shelter safety and responds to issues appropriately as they arise.
- Enters program demographics and service data in the Catholic Charities computer system.
- Performs other related assigned duties.
EDUCATION:
CERTIFICATION, REGISTRATION, OR LICENSE
EXPERIENCE: Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues. Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds are preferred.
SKILLS AND ABILITIES: Able to use a personal computer via mouse and keyboard, familiarity with Windows and Microsoft products.
EXPOSURES: Controlled work environment with noise/vibrations from general office equipment. Minimal exposure to fumes/dust/odors.
PHYSICAL DEMANDS:
Work Type: Light, exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimally required to move about office. Sit about 25 percent of time.
Stooping/Bending: Minimal.
Reaching: Occasional, overhead as well as horizontal and down.
Vision: Adequate to perform essential functions.
Color vision: No particular color vision requirement.
Hearing: Frequently perceive nature of sounds by ear.
Speech: Frequently express ideas by means of spoken words.
Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
Manual Dexterity: Frequently operates equipment requiring moderate ability.
Right To Work
E-Verify Participation
