As a leading well respected social care charity, with over 150 years of experience, VSA have always been at the forefront of providing vital care and support to vulnerable children and adults living across Aberdeen, and beyond.
VSA provides vital support and services to people of all ages. At VSA we change lives by supporting a person’s physical, emotional, mental and social wellbeing through a wide range of health and social care services such as residential services and community outreach programmes.
Working in social care is a hugely rewarding career and sector to work in, and you can help support and change the lives of the vulnerable children and adults we support. At VSA, we are looking for passionate and motivated individuals to join our organisation.
An exciting opportunity currently exists for an experienced Business Analyst to join our Business Systems Team. We have started our transformational digital journey and with great strides to date, we are looking to welcome a new Business Analyst to further help us achieve our goals.
We are looking for an enthusiastic Business Analyst to help us deliver this exciting programme of work. The purpose of the Business Analyst role is to understand existing processes and try and find solutions and implement them through effective stakeholder engagement
About You:
You will be a self-driven individual with a get it done mentality, that has a passion for helping organisations solve complex business and technology problems.
You will need to be a confident communicator with strong influencing, negotiation, and problem-solving skills, and have worked in a Business Analyst role.
This role will suit an individual who is keen to help make a difference and help drive efficiencies in a non-profit organisation.
Salary: £34k - £37.5k Per Annum D.O.E
Location: Aberdeen
Hours: 35 hours per week (Part Time hours may also be considered for the right candidate - please advise in covering letter if you would prefer part-time hours)
Work Pattern: Monday-Friday (combining onsite and home working)
Purpose of Job:
The purpose of the Business Analyst role is to enable change at VSA by analysing our processes, defining our needs, and recommending solutions that deliver value to our stakeholders.
The Business Analyst will deliver end to end projects including user support, to help bridge the gap between IT and the rest of the organisation and ensure we can articulate our needs and the rationale for change, and then help design and describe the solutions that deliver the most value.
Main Duties/Responsibilities:
- Understanding business needs and processes across the organisation
- Business process modelling and improving business processes, consulting with the business stakeholders to understand and evaluate the impacts of change, documenting as is/to be process models
- Gathering, identifying, and documenting business requirements using a variety of proven business analysis methodologies
- Apply appropriate analytical methods and techniques, to shape and define business solutions (eg. processes and operational changes), documenting them in accordance with agreed format and quality standards
- Document and articulate the impact of proposed solutions on benefits, costs and risks, in order to inform project and business decisions
- Work effectively with implementation partners to scope, implement, test and deploy solutions to business problems
- Supporting business transition and helping to establish change
- Developing effective working relationships with internal stakeholders and end users to ensure involvement, engagement and buy-in throughout the programme of change
- Assisting in the preparation and delivery of training and reference material on the new processes and software systems
- Assist in the post go-live support of the systems and ongoing continual improvement
- Any other task that was reasonable and within the post holder’s capabilities
Qualifications/Training/Education:
Essential:
- Good standard of education or relevant experience
- Relevant degree or professional qualification
Desirable:
- Any relevant Business Analysis certifications eg CBAP, BCS Diploma in Business Analysis
Experience:
Essential:
- Business knowledge – broad awareness of all business functions
- Proven business analyst experience, working on large complex projects, with a track record of successful business change and improvement projects
- Systems analysis and implementation experience, including project processes and documentation
- Complex stakeholder management experience, creating effective relationships
- Dealing with 3rd party providers and getting the best value from business systems
Desirable:
- Knowledge of business systems such as Salesforce CRM and Oracle NetSuite
- SharePoint implementation experience
- HR System implementation experience
- 3rd sector experience
Key Skills/Aptitudes:
Essential:
- Excellent oral and written communication and active listening skills
- Interpersonal and consultative skills
- Facilitation skills
- Analytical thinking and problem solving
- Able to use different techniques to elicit and capture business requirements, understanding which are best suited to a particular need
- Being detailed orientated and capable of delivering a high level of accuracy
- Organisational skills
- Cost benefit analysis
- Requirements engineering
- Process modelling
- General understanding of project methodologies and approaches.
Personal Qualities:
Essential:
- Reliable
- Self-motivated
- Innovative and critical thinker
- Relationship management
