Overview
The Refugee Programs Coordinator is a staff member of Migration and Refugee Services, a department of Catholic Charities of Louisville, Inc. The Refugee Programs Coordinator is expected to be familiar with case management program operations within Migration, and Refugee Services (MRS), including knowledge of program eligibility documents, services MRS provides to clients, and Kentucky Office for Refugees (KOR) reporting requirements. The Refugee Programs Coordinator oversees Case Management services and directly supervises staff serving clients’ enrolled in Family Case Management (FCM) and Refugee Social Services (RSS).
SALARY $50,000 a year
Job Skills / Requirements
ESSENTIAL DUTIES AND TASKS:
- Lead the recruitment, hiring, onboarding, and coaching of case management staff.
- Ensure the delivery and documentation of services in compliance with all program standards and grant requirements for the Refugee Social Services (RSS) and Family Case Management (FCM) programs. Services include but are not limited to: application for/replacement of documents (Social Security, EAD, Birth Certificate, and Green Cards), public benefits access, creation and implementation of Family Self-Sufficiency Plans, and all other required services.
- Screen clients for eligibility and assign cases to case workers.
- Coordinate the scheduling and content of orientations, check-in meetings, and case closure meetings.
- Support staff in troubleshooting and managing client-related issues and concerns and in making difficult decisions
- Develop and maintain positive relationships with community partners
- Ensure staff provide effective family crisis management, including assistance with referrals to domestic violence and substance abuse programs.
- In collaboration with supervisor and staff, prepare and submit all programmatic and other performance reports.
- Conduct regular audits of physical and electronic client case files to ensure compliance with funding sources’ guidelines. Report findings regularly to the RSS Manager as well as relevant staff.
- All other duties as
Additional Information / Benefits
WORKING CONDITIONS:
This work is performed in an office setting with moderate noise due to computers, printers, and people moving about and out in the community.
EFFORT:
- Ability to sit, stand, and walk, for extended periods
- Specific vision abilities include close and distant
- Ability to communicate effectively verbally and in writing
- Ability to work under pressure, effectively utilize time and resources, and use sound judgment when making decisions
- Ability to travel frequently within the community utilizing personal transportation
- Ability to accurately examine and analyze information
- Significant ability to multi-task and respond to deadlines
- Ability and flexibility in working flexible hours, including nights and weekends as needed
MACHINES, TOOLS, EQUIPMENT:
Telephone, computer, printer, copy machine, fax machine, calculator, scanner, and shredder
EDUCATION AND EXPERIENCE:
A Bachelor’s degree in Social Work, Sociology, or related field and one year of relevant work experience are required.
Reasonable accommodations may be made to those who can perform the job’s essential duties.
SPECIALIZED SKILLS AND KNOWLEDGE:
- Must have a valid driver’s license and acceptable driving record
- Must possess a reliable personal vehicle and be willing to use personal vehicle transporting clients (if needed) to various locations within the service area if an agency vehicle is not available
- Due to the highly visible nature of the position, this person must function with a high degree of professionalism while interacting with staff and representing the agency to clients and the community.
- Must be able to communicate well verbally and in writing with colleagues, clients, and other community agencies
- Must be able to work under pressure and handle stressful situations
- Must be able to work flexible hours, including some nights and weekends as needed
- Must be proficient in PC skills, including Microsoft Office and Outlook as well as working with databases
- Must be able to relate to a varied ethnic population and be able to maintain the confidentiality of information
- Must demonstrate self-confidence, enthusiasm, initiative, and flexibility
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability
