Development Operations Associate
Main areas of focus: Data Entry, Data Management
Location: Remote - U.S. only.
Eligibility: charity: water is fully remote and hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.
JOB HIGHLIGHT
You will play an essential role in data integrity; ensuring all donor, donation, and donor reporting information is accurate and reportable so that we can further our mission of creating a world where everyone on the planet has access to clean and safe water.
JOB SUMMARY
Reporting to the Associate Director of Development Operations, the Associate will be responsible for all things data– from making sure our donor data is impeccable to managing our reporting data. You will play a critical role in delivering proof of impact back to each donor. You will be a part of the larger Development Operations team that aims to deliver best-in-class operations to support our fundraising goals.
YOU’LL BE RESPONSIBLE FOR…
●Overseeing the donor database in our CRM (Salesforce), ensuring accurate and up-to-date records with regular contact and donation data cleaning and maintenance
●Working closely with the Fundraising team to provide timely and accurate mailing lists and constituent reports requested to support fundraising needs
●Updating and maintaining our proprietary reporting databases or files to ensure accurate and current information is available for use by others
●Gathering and summarizing data from various sources to complete reports and special projects
●Creating and monitoring data quality reports to ensure data standards are being met - identify, investigate, and resolve data gaps, and actively find opportunities for process improvements
●Informing policies, procedures, and standards to maintain data quality
●Providing additional support during high-season– donation coding and supporting tax receipt when necessary
YOU MUST HAVE…
●Bachelor's degree, preferably in operations, information systems, or other business-related field
●1-2 years of data entry or management experience
●Experience working with Salesforce or comparable CRM database
●Proficient Excel skills
●Outstanding written and oral communication skills
●Ability to work independently in a remote environment
●Highly-developed interpersonal skills
●Project management experience is a plus
IT’S AN ADDED PLUS IF YOU HAVE…
●Prior experience working in the nonprofit or fundraising sector
●Advanced knowledge of databases, particularly Salesforce, and other data programs
●Database cleaning experience
YOU’LL BE SUCCESSFUL IF...
You're passionate about accuracy
You double and triple-check your work because you know that accurate data is crucial for a fundraiser to engage our donors thoughtfully. You pay strong attention to detail, have excellent math, grammar, spelling and proof-reading skills.
You're organized and diligent
You can multitask because you keep things in order. You're timely. And you leave breadcrumbs so others could figure out how you got the job done.
You're methodical
You are able to formulate and follow clear processes and steps based on the goals to ensure there are no gaps or unaccounted for contingencies
You take initiative
You see something that needs improvement and you take action. You propose solutions to problems and research subjects that will help you do your job better. You’re proactive about making sure various departments have the information they need about your projects.
You’re a team player
You can coordinate efforts with many different departments -- both internal and external -- to get the job done right. You use sound judgment and intuitive analysis to interpret requests from your team and turn it into a solution that makes sense for charity: water. And you know to follow up to make sure everyone's on the same page.
DEVELOPMENT OPERATIONS
The Development Operations team sits at the intersection of our fundraising, technology, and finance teams. As a part of Operations, they support our entire organization in donor management, ensuring that thoughtful relationships are built on the most accurate data.
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
401k plan + employer match
Medical covered at 80% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
2-4 annual travel opportunities to spend quality in-person time with the team
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here. 
