Receptionist - Administration Department
Part-time
COMPANY DESCRIPTION
Instituto del Progreso Latino is a community organization whose mission is to contribute to the fullest development of Latino(a) immigrants and their families through education, training and employment that fosters participation in the changing U.S. society while preserving cultural identity and dignity. Founded in 1977 to help Latino’s learn basic skills, pass the civil service exam and obtain higher paying post office jobs, Instituto has grown to a flourishing educational center serving over 14,000 Chicago families per year.
POSITION DESCRIPTION
The Receptionist will be responsible for welcoming clients, students, and staff into the building and ensuring the they are directed to the proper department. The Receptionist provides a high-level customer service. Duties also include answering incoming calls, directing calls to appropriate staff, mail distribution, and other additional clerical duties. The receptionist is the first point of contact for any new client or enrolling students and is responsible for administering applications and information about programming.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors
- Professionally administer and screen all incoming calls
- Assist in maintaining security by following employee/client check-in procedures
- Maintains safe and clean reception area by complying with policies and procedures
- Respond to general inquiries related to the organization
- Perform clerical duties to include but not limited to: photocopying, faxing, mailing and filing, and date stamp all general correspondence
- Sign for and notify recipient when UPS/Fed Ex/Courier mail/packages are received
- Represent all of Instituto programming and schools, announce visitors, direct clients and walk-ins to appropriate program
- Follow all safety protocols
- Other duties as assigned
QUALIFICATIONS
- High school Diploma or equivalent
- 1 year experience in administration
- Ability to maintain a high sense of confidentiality
- Able to work with a wide variety of people
- Team player and willing to take on multiple tasks at once and independent worker, requires minimal supervision
- Exceptional organization and time management skills
- Excellent customer service skills
- Excellent oral and written communication skills, bilingual English/Spanish preferred
- Ability to maintain composure under pressure
- Dependable and punctual
- Strong project management skills and attention to detail
- Advanced skills with Microsoft Office, Word, Excel, PowerPoint, and the Internet
- Basic understanding of office equipment
The above is intended to describe the general conditions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
PHYSICAL DEMANDS
Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.
WORKING CONDITIONS
Majority of work performed in a general office environment. Position requires availability for extended hours plus non-traditional hours required to perform job duties. Also requires participation and attendance at organization sponsored events and meetings.
Instituto del Progreso Latino is an Equal Opportunity Employer.
