FLSA Status: Salaried, Exempt
Position Summary:
Under the direction of the Administrator, the Program Supervisor provides direct, on-site supervision of and support to designated residential care staff and the milieu. Supervises, coaches, motivates, and evaluates the work of assigned staff and acts as primary liaison between residential care staff and other agency professionals and staff. Performs a variety of direct residential care functions in support of assigned area of responsibility. Supervises, coordinates, and monitors all program components to ensure adherence to Children's Receiving Home policies and procedures, Title 22, Department of Social Services Licensing Regulations, Council on Accreditation (COA) standards and budget compliance.
The Program Supervisor assumes the role of Facility Manager and Supervisor on Duty (SOD) when assigned or as needed and has the authority and responsibility necessary to manage and control the day-to-day operation of the facility and supervise the clients. Works collaboratively with CRH clinical staff and others and assists in the development and implementation of client plans by performing the following duties.
Essential Duties and Responsibilities:
Program Administration:
- Accepts a flexible schedule, including weekend coverage as well as working into evenings.
- Responds to program urgencies.
- Provides leadership in administering, managing, scheduling, coordinating, and maintaining the program within the definition, objectives, guidelines, and budget as set forth in proposals and contracts to funding agents and the policies and procedures of CRH and Title 22.
- Participates in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned client support services; acts as team leader for assigned projects/opportunities.
- Maintains a variety of recordkeeping and documentation processes and systems for assigned client support services and ensures all relevant confidentiality and privacy requirements are met.
- Prepares and completes a variety of reports, forms, and presentations for assigned client support services and activities.
- Supervises and monitors the provisions of client support services in a cost-effective manner consistent with budget targets and adjusts resources to accommodate variations from original budget targets and/or projections.
- Sustains a safe and healthy work environment within assigned client support services for clients, staff, and visitors; reports all accidents or illnesses occurring in the workplace and/or during working hours per CRH/insurance requirements and procedures.
- Maintains and supports division and agency-wide safety program guidelines and requirements, inclusive of on- going safety reviews, staff training and incident investigations.
- Participates in an agency-wide communication process to disseminate information supportive of a safe and productive workplace environment.
- Provides coordination of client needs for specific program and other dorms as needed.
- Ensures clients’ living space meets and/or exceeds the expectations of CCL and CRH and provides regular feedback to Agency Administrator through Dorm Inspections sheets.
Campus Wide Support:
- Maintains continuous communication with Residential Counselors to ensure that safe and effective supervision of clients occurs at all times.
- Acts as a mediator between staff and youth by providing leadership and assistance in resolving crisis situations.
- Provides constructive feedback to Residential Counselors in a professional manner with the intention of promoting growth and learning.
- Performs intake duties in the Admissions Coordinator’s absence and assists youth with smooth transition to program/dorm.
- Develops and maintains therapeutic relationships with all youth while maintaining boundaries.
- Remains with staff and clients during a crisis situation until resident returns to their baseline behavior pattern.
- Assists clients in de-escalating after a crisis situation, conduct LSI and complete any necessary documentation.
- Ensures that staff is utilizing proper TCI intervention/techniques.
- Intervenes in crisis situations as instructed in TCI to ensure safety of clients, assume lead role when intervention involves use of physical containment.
- Analyzes crisis situations to determine the cause of the problem and possible ways to prevent the situation in the future. Discuss situation analysis with staff and supervisors as needed.
- Obtains on call staff availability on a monthly basis.
- Works with Campus Activities Supervisor to implement and support individual Dorm Schedules and campus activity schedules.
- Documents incident restraints and crisis in accordance with agency and Community Care Licensing standards.
- Provides transportation for clients as needed.
- Performs other agency duties as assigned.
Child Care Duties:
- Provides childcare and supervision for the clients.
- Responsible for the supervision and care of the clients in the directed area.
- Provides the clients with assistance when leaving the facility as well as when they return from off-grounds.
- Provides assistance in facilitating outings for clients.
- Provides supervision, protection, and care of children individually and in groups at all times.
- Provides assistance to staff with each child in working with a group and in handling individual problems.
- Administers discipline and setting of limits for behavior of children.
- Makes notation of child's behavior and communicates referrals to professional staff.
- May need to restrain clients as instructed per TCI to ensure the safety of staff and clients.
Personnel Management:
- Plans, prioritizes, assigns, supervises, and reviews the work of assigned staff according to program goals and objectives and CRH policies and treatment philosophy.
- Participates in the selection of the most qualified staff members in a timely manner.
- Completes performance planning and evaluations for assigned staff in a timely and effective manner and provides assigned staff with on-going and proactive feedback regarding job performance; initiates and participates in an affirmative discipline process as necessary and according to CRH policy and procedures.
- Coordinates and facilitates weekly staff meetings.
- Develops training format and materials for program staff to enhance relationships with children, families, and co- workers.
- Remains current with supervisory/management methodology, practices, trends, and issues and applies to assigned operations as appropriate.
- Supervises and controls overtime and/or extra pay authorizations to minimize the negative impact on assigned program's budget.
- Supervises, oversees, reviews and mentors assigned employees' timecards to include breaks/lunches taken, paid/unpaid time off, leaves of absences, and overtime to ensure accurate and timely completion and appropriate authorizations are documented.
- Ensures staff engagement with families and children in a manner that respects ethnic and cultural practices/customs/and differences. Utilizes a strength-based approach when engaging.
Quality Management:
- Adheres to policies, procedures, and regulations of the Children’s Receiving Home.
- Models, and supports the principles and practices of quality management.
- Maintains a focus on outcomes for assigned program.
Supervisory Responsibilities:
Directly supervises and supports Residential Counselors in assigned program.
