At Cincinnati’s Ronald McDonald House, we have a culture of gratitude, fun, collaboration and compassion. The Assistant Housekeeping Manager must be a self-starter with strong attention to detail and – most importantly – passionate about what we do.
The Assistant Housekeeping Manager is responsible for maintaining the high standard of cleanliness throughout the House. While cleaning or inspecting guest family rooms and common areas, the Assistant Housekeeping Manager will identify and communicate any maintenance or safety issues. The Assistant Housekeeping Manager will monitor and maintain inventory of supplies including cleaning supplies and linens, and will give guidance and support to House volunteers.
THIS JOB MIGHT BE FOR YOU IF:
- You are reliable and proud of your work.
- You are meticulous about detail and accuracy while working effectively in a fast-paced environment.
- You enjoy building relationships with a diverse group of people.
- You have an upbeat and professional demeanor.
- You are timely, great at prioritizing, and multi-tasking.
- You have good communication skills.
- You are highly motivated and a self-starter and leader.
- Have a service mentality.
- You want to love what you do and make an impact!
Reports to: Lead Guest Services and Housekeeping Manager
Job Qualifications:
- At least 3 years related supervisory experience, including experience with a variety of cleaning products and equipment.
- Strong time management skills and proven history of workplace punctuality.
- Self-directed and motivated.
- Attention to detail and meticulous use of proper safety procedures.
- Good interpersonal and communication skills.
- Experience with training and developing and motivating a team.
- Ability to work in a fast paced, ever-changing environment
Competencies:
Compassionate; Reliable, Attention to detail, Flexible; Able to manage multiple tasks simultaneously; Self-starter; Effective written and verbal communication skills; Comfort with working on computers; Personable and professional demeanor; Team player.
Core Expectations:
- Lead with our Core Values (Collaboration, Gratitude, Integrity, Inclusion, Joy)
Position Requirements:
- Foster a home-like environment that supports families in medical crisis, often dealing with sensitive, difficult and stressful situations. Exceed our guest’s expectations by acknowledging all guests with a friendly attitude while anticipating and responding promptly to the guest needs. Sometimes, it’s just a smile!
- Ensure all operational and safety procedures are properly followed in the day-to-day execution of work throughout the Housekeeping Department and by the volunteers in those areas. Safety is a priority.
- Provide comfort to our families by maintaining a high standard of cleanliness in all areas of our House. Thoroughly and accurately manage the completion of daily and weekly cleaning task lists. Visually inspect the entire campus on a daily basis and receive feedback from others to determine daily needs, including but not limited to cleaning of guest rooms and community areas, laundry, sweeping and mopping, dusting, changing linens, maintaining cleanliness and upkeep of exterior and parking areas, cleaning and organizing of basement and employee areas, and emptying trash.
- Contribute to the House team efforts by setting and meeting performance goals, maintaining positive, supportive and flexible working relationships with fellow staff and volunteers in our mutual pursuit of providing comfort and care to families of seriously ill or injured children being served by our facility. Attend various staff and departmental meetings.
- Conduct daily stand up or shift meetings with Housekeeping team to provide daily assignments, updates to the team, training as needed and guidance, support and gratitude for the team.
- Participate in final selection of candidates for hire and lead the training of all new Housekeeping associates. In conjunction with the Lead Guest Services and Housekeeping Manager, develop individual goals for the team, hold 1 on 1 meetings on a regular basis for continual feedback and support and assist with the completion of annual job evaluations for the Housekeeping team.
- Manage the status of the sleeping rooms and keep updating the Guest Services and Facilities teams on the status and outstanding work orders or projects.
- Manage special cleaning projects or other projects involving sleeping rooms, storage areas and donated items. Organize coordination with volunteers or other departments as needed.
- Represent our House and culture in all interactions with guest families, volunteers, hospital staff and community members. This includes possessing professionalism, tactfulness, and being able to provide reliable and accurate information.
- Maintain inventory of House supplies including linens, cleaning supplies, and other in-room items by monitoring supply usage, restocking levels, and either ordering or submitting order requests to appropriate staff.
- Effectively communicate facility issues, areas of concern, damages, or deficits to the operations and facilities teams.
- Provide thoughtful leadership, assistance, and guidance to the entire Housekeeping team and our devoted House volunteers.
- Assist with managing payroll and other expenses to the best of your ability to maximize the efficiencies of the department while striving to provide all of the appropriate services expected from the Housekeeping team.
- Execute other House responsibilities as requested by the Chief Operating Officer, Guest Services Director or Leads, facilities team, or the guest services manager on duty.
Work Environment
This job operates in a hotel like environment to provide a temporary home to families with critically ill children. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
Our House is open 24 hours a day, seven days a week. This position will include coverage on weekends and holidays as needed. The anticipated schedule would be during the day shift, with only a special project or very unusual event causing a need for evening or second shift hours.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
