Supervisor, Health Care Associate - Manhattan, NY - Region 1

Planned Parenthood of Greater New York • Full-time • Manhattan, New York • 18m ago

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.

We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services.

Picture yourself here:

As part of a multi-disciplinary team providing medical care, the Health Care Associates Supervisor, provides supervision to Health Care Associates with a concentration on efficiency and quality of patient care. Monitor patient flow, ensures quality customer services and performs other duties to assure the smooth running of the center. Responsible for oversight of patient appointment templates as needed.

Additional responsibilities include:

- Supervises Health Care Associates connected with surgical and clinical services to assure the quality of care given to PPGNY patients.
- Maintains positive working environment for staff to adequately perform their activities and carry out their work assignments
- Demonstrates knowledge of agency practice management system
- Responsible for ongoing assessment of patient flow, and assessment of ability to accommodate walk-ins.
- Maintains smooth and efficient system of patient flow with demonstrated expertise in efficient and comprehensive use of electronic medical record.
- Assures the accuracy and completeness of center medical records
- Assist with the completion and follow-up of incident reports, including transfers to the hospital.
- Responsible for training, evaluation and scheduling of health care associates.
- Works effectively with volunteers, trainees and temp agency personnel.
- Performs other educational and experience related duties as required.
- As part of management team, accepts individual and joint responsibility for and participates in achieving established revenue cycle goals.
- As part of management team, understands and commits to modeling excellent
- customer service in all aspects of health care delivery
- Understands and commits to customer-oriented approach to health care delivery.
- Assist with the quality and maintenance of surgical and clinical equipment and supplies.
- Demonstrates a working knowledge of emergency procedures and directs surgical/clinical service staff in the event of a medical emergency or an evacuation.
- Responsible for complying with all organizational and quality assurance guidelines and all pertinent government regulations, including, but not limited to infection control and OSHA regulations.
- As part of management team, accepts individual and joint responsibility for and participates in health care center efforts to comply with all organizational and quality assurance guidelines, and all applicable government regulations.
- Completes all responsibilities according to established protocols, policies and standard practices in the areas of ADA and regulatory compliance programs such as HIPAA.

You have:

- Minimum 4 year of work experience as a Medical Assistant
- Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing Excellent interpersonal skills.
- Excellent interpersonal skills
- Ability to build and lead a team.
- Ability to multitask.

What makes you stand out:

- LPN certification from an accredited school or program
- Bachelor's degree from an accredited school or program
- 2 years of leadership or supervisory experience
- Work experience in Sexual Reproductive Health
- Knowledge of Medicaid screening

Compensation:

- $69,000-73,000

TYPICAL PHYSICAL DEMANDS

Requires prolonged sitting and repetitive tasks including use of a computer. Frequent standing, walking, bending. Must be able to walk up and down stairs. Requires lifting or moving of patients/supplies/equipment. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling.

TYPICAL WORKING CONDITIONS

This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment. May require travel to other health centers, at times in inclement weather. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week.

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.