Program Support Staff

Interfaith Works • Full-time • Rockville, Maryland • 8m ago

Job Description

Position Title	Department	Reports to
Program Support Staff	Multiple Departments	Program Support Manager
Employment Status	FLSA Status	Effective Date
Part-Time, Full-Time, On Call	Non-Exempt	Rolling

POSITION SUMMARY

The Program Support Staff (PSS) is a part-time employee responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the program support staff implements procedures as needed, monitors medication and communicates activities using the communication log. Additionally, the PSS is accountable for persons entering or exiting the program during their shift, including volunteers, visitors, and other service providers. The PSS must provide excellent customer service to all individuals.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Must provide excellent customer service by treating everyone with dignity and respect.
Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to previous shift.
Monitor program related activities. This includes signing in/out of the program, medication consumption, meals, chores, and laundry.
Provide a welcoming, supportive, and caring environment to program attendees.
Ensure proper documentation of daily activities including incident reports and grievances.
Ensure quality service to all consumers and supporters.
Ensure safety of the program by conducting room searches.
Follow Harm Reduction tools and guidelines to help individuals stay safe.
Implement crisis intervention procedures when needed to ensure the safety and wellbeing of all individuals. This includes calling 911 and/or the crisis center.
Greet, direct, and provide support to volunteers providing dinner and other supplies.
Assume the responsibility for heating up and serving dinner in the absence of volunteers.
Ensure proper communication by clearly documenting all events and incidents in the log.
Understanding and display of cultural humility and sensitivity.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

Minimum of a High School diploma with at least two years experiences working in any service delivery field, social service field.
Excellent communication skills. Ability to listen well and refer guest/resident to the appropriate resources. Ability to document important behavior.
Ability to work as a team member.
Proficient with word processor, search engines, and other computer programs.
Ability to interact well with volunteers and other visitors to the program (able to answer questions).
Ability to recognize psychiatric or medical emergencies and contact the proper resource.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

NOTE

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.