The Organisation
SEARMS is a registered Aboriginal Community Housing Provider (ACHP). We have served Aboriginal communities in regional NSW since 2003, providing housing and tenancy management services to the Aboriginal Housing Office and other Aboriginal organisations.
SEARMS is in the midst of exceptional growth. We currently manage 400+ properties, operate a property maintenance crew and oversee the development of new properties. In 2020 we achieved registration as a Tier 3 Community Housing Provider (CHP).
The role
Reporting to the Housing Team Leader, the Housing Officer will deliver a high standard of customer service by providing Aboriginal tenants and community members (including those with complex needs) with accurate and timely information, managing complaints, monitoring a feedback service and identifying specialist referrals to help tenants maintain their tenancy.
- Providing tenants and community members with responsive and professional advice
- Establishing and ending tenancies
- Conducting regular property inspections
- Rent collection, review and arrears recovery
- Meeting service delivery criteria in accordance with SEARMS policies and procedures.
About you
- Experience working with the community and / or a strong knowledge of Aboriginal culture is essential.
- Reliable, hardworking, motivated and socially focused.
- Have completed a Certificate IV in Social Housing (desirable) .
- Good IT skills and adept at Microsoft Office Suite
- Sound English writing skills and strong verbal communication skills.
- Customer focused and able to coordinate and manage multiple tasks and get them completed by a deadline.
- Effective time management and organisational skills.
Benefits
SEARMS offers an excellent range of benefits including:
- NFP salary sacrificing options to reduce tax increasing your take home pay
- paid professional development and on the job training and coaching
- resources, equipment, and access to a company vehicle
- expense reimbursement and travel allowances.
SEARMS considers that being Aboriginal or a Torres Strait Islander is a preferred genuine occupational requirement for this position under the Discrimination Act 1991 (ACT). However, applicants with a sound understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and proven culturally appropriate engagement and communication skills, will also be considered.
It is mandatory work requirements that the successful candidate has:
- Working with children check
- Police clearance to work with vulnerable members of the community
- Covid-19 vaccination
- Driver's license