JOB SUMMARY: Support Crisis Workers and Program Coordinators in managing daily tasks and duties of the program.
ESSENTIAL FUNCTIONS:
- Work alongside Program Coordinator to ensure timely completion of CSOC/Performcare tasks
- Act as a project manager for special projects, which may include planning and coordinating presentations, disseminating information and organizing events
- Act as liaison with other departments and outside agencies
- Assist and support CIS with the management of daily tasks and duties
- Assist with finding providers and locating services per clinical recommendations
- Assist with making referrals and linkages for services
- Answer the phone, greets customers/visitors as needed
- Accompany staff on dispatches in the community
- Assist staff with BIO/billing/contacting families and other tasks as required
- Record and document meetings as needed
- Design and type general correspondence, memos, charts, tables, graphs, etc.
- Organize and prioritize large volumes of information and calls
- Development and completion of program PDSA(s)
- Chart Reviews of closed charts and reporting
- Complete client intakes for each individual client
- Maintain Intake Logs and Completion of Crisis Tracking in CYBER
- Complete and submit Logic Model for the Program
- Assist in gathering data in completion of Annex A
- Facilitate & Coordinate Client stories with Supervisor and Staff
- Oversee and ensure compliance with Client/Family Satisfaction Surveys
- Run reports in Anaszi/Cerner & CYBER
- Billing Clean Up and ensure timely addressing of issues
- Assist with obtaining Program Consent Forms
- Coordinate and Facilitate Flex Fund Purchases for Families as Needed
- Verify Medicaid /3560 at beginning of each Month
- Assist with completion of Court Petitions (FCIU) as needed
- Assist with completion of FCIU reports (monthly)
- Serve as back up for completion of PE applications & 3560
- Provide backup coverage for Administrative Assistants
- Coordinate & facilitate staff group activities and events
- Schedulesand organize complex activities such as meetings, travel, and departmental activities
- Report directly to and be supervised by the Program Coordinator and/or Program Supervisor.
- Seek and use supervision in a professional fashion
- Carry out job responsibilities in keeping with contractual requirements.
- Learn and use the CYBER Software programs that are used by the State system.
- Comply with all Council on Accreditation Standards of Catholic Charities.
- Attend staff meetings; attend state and agency trainings; work cooperatively with staff; participate with all team assignments established by supervisor; serve on professional committees as required by administration.
- Provide additional services as assigned by supervisor.
