POSITION TITLE: Resident Monitor
DEPARTMENT: Casa Raphael, SUD-ODS Residential Services
REPORTS TO: Operations Supervisor
FLSA: Full-time, Non-Exempt
BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance
SALARY: $19.00 Hourly
SHIFT: Wednesday - Sunday 2:00 PM - 10:30 PM
POSITION SUMMARY
Under the direct supervision of the Operations Supervisor, the Resident Monitor is responsible for the safety of the facility, residents, and staff. The Resident Monitor will possess strong communication skills and identify opportunities for improving services.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Monitor, and limit access to individuals who are not residents, facility staff, volunteers, or authorized visitors.
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Assist Casa Raphael Intake staff as requested by intake and/or clinical staff.
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Assist Case Managers with exiting residents.
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Receive incoming telephone calls and transfer calls to the requested and/or appropriate staff member or voice mail.
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Ensure effective telephone communications by always using the approved greeting.
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Maintain the name, address, and telephone number of emergency agencies, including but not limited to the fire department, crisis center, ambulance service, or paramedical unit.
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Conduct radio and property checks hourly from 10:00 p.m. to 4:00 a.m. Conduct room checks at 11:00 p.m., 1:00 a.m., and 3:00 a.m. to ensure all residents comply with program rules and guidelines.
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Safeguard the Security Log. The Security Log will only be accessible to security personnel and paid Casa Raphael staff members.
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Adhere to program compliance with organization and contractual mandates, including confidentiality laws.
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Communicate and adhere to program policies and procedures, including SUDPOH, Casa Raphael Operations Manual, Employee Handbook, and Health/Safety Handbooks.
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Perform other duties as assigned by the Operations Supervisor.
Other Duties
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands/conditions described below represent those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
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Sitting at a desk for sometimes long and continuous periods;
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Answering or making calls on the telephone for long and continuous periods;
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Using a keyboard to perform research and communicate through written means for sometimes long and continuous periods;
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Looking at a computer monitor for sometimes long and continuous periods;
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Frequent standing, walking, reaching, lifting, and stooping;
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The employee may lift and move up to 25 pounds, and standing and walking are routine elements of the position;
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Exposure to low to moderate noise.
QUALIFICATIONS
EDUCATION & EXPERIENCE
CERTIFICATION
KEY SKILLS SET
Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
