ESSENTIAL DUTIES & RESPONSIBILITIES
Conduct outreach in the community to raise public awareness of the disaster case management program and connect with local agencies to identify all resources available for the program.
- Participate in local meetings and events to build relationships between community members, local officials, and local organizations as needed.
- Maintains open lines of communication with all organizations providing disaster recovery resources.
- Complete and continuously update database of all community agencies and local resources available for disaster survivors to assist clients in their road back to pre-disaster self-sufficiency.
- Serves as community liaison between Catholic Charities and local entities who desire to provide services to disaster survivors.
- Responsible for database maintenance and development, including researching, updating, and maintaining community resource database files to ensure integrity and reliability of information.
- Participate in related program, organization and community meetings as assigned.
- Maintain proper client and program documentation.
- Represent the program and organization at outside meetings as needed.
- Attend meetings and training programs, as requested.
- Commitment to the Mission and Vision and Core Values of Catholic Charities.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
QUALIFICATIONS
Education & Experience:
- Minimum 3 years professional experience.
- Previous experience in disaster recovery preferred
- Other relevant experience will be considered.
Knowledge, Skills & Abilities:
- Excellent interpersonal, organizational, and managerial skills.
- Highly motivated self-starter with ability to produce results without extensive supervision.
- Ability to prioritize and handle multiple complex tasks.
- Ability to convene and lead meetings.
- Existing knowledge of state, county, and local community-based agencies servicing disaster survivors highly preferred.
- Existing knowledge and understanding of Disaster Case Management requirements and case planning.
- Proficient with Microsoft Office Suite.
- Ability to speak Spanish, Tagalog, or Cantonese is preferred.
- Must be able to read and write English
- Ability to communicate clearly in both verbal and written forms.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Fingerprints: Required
TB Screening –
Negative Tuberculosis Test: N/A
First Aid
Certificate: N/A
COVID-19
Proof of Vaccination: N/A
Council on Accreditation (COA) roles
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- FrequentBending, standing, stooping, kneeling, reaching, twisting, and walking.
- Frequent Lifting, pushing, and pulling.
- Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May need to enter private residences during the course of client home finding/housing search.
- Occasionally exposed to outside weather conditions.
- Noise level in work environment is usually moderate.
- May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
- The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
- The worker is subject to outside environmental conditions: No effective protection from weather.
- The worker is subject to noise: Noise level in work environment can be moderate to excessive.
- Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior
- The work environment includes traveling using various modes of transportation.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
