Assistant Health Center Manager

Planned Parenthood of Northern New England • Full-time • Portland, Maine • 9m ago

PPNNE has a new opportunity for a full time, exempt, Assistant Health Center Manager, position available in the Portland, ME Health center.

The Assistant Health Center Manager assumes a critical role in supporting the Health Center Manager in overseeing the daily operations of a health center specializing in abortion and contraceptive services. The position requires a unique combination of administrative expertise, knowledge of healthcare services, and a robust dedication to reproductive health rights and patient care. The role's responsibilities encompass supervising and managing staff, directing patient flow, overseeing administrative processes, and aiding in developing and implementing policies and procedures while ensuring compliance with healthcare regulations. The Assistant Health Center Manager is responsible for maintaining a secure and supportive environment for patients and contributing to the overall efficiency and effectiveness of the health center's services.

Assist in the daily operations of the health center, ensuring smooth and efficient service delivery.

Implement and monitor operational policies and procedures to uphold high-quality care and patient safety. Coordinate with medical staff to manage patient flow and reduce wait times, enhancing patient experience. Daily coordination with HCM Manager to manage templates maximizing patient access.

CHARACTERISTIC RESPONSIBILITIES

- Develops strong working knowledge of all services offered by PPNNE and demonstrates comfort in using appropriate language when discussing FDA-approved methods of birth control, STI (Sexually Transmitted Infection) testing, transgender care, and abortion services.
- Assistant Health Center Managers (within three months of hire):
- Completes health center’s online centralized training for front desk or clinical based on HC need
- Maintains proficiency in front or clinical HCA (Health Care Associates) role & responsibilities provides fill and / or back up support as needed.
- Ensures clinician and health care assistant schedules align to maximize patient access and clinic flow.
- Assist HCM in monitoring and adjusting health center schedule template and flow to accommodate timely access to appointments, minimize patient wait times, provide exemplary patient care.

Staff Supervision and Development:

- Assist in hiring, training, and supervising health center staff, including clinical and administrative personnel.
- Assist in conducting performance evaluations and provide constructive feedback to promote professional growth and high performance.
- Foster a collaborative environment, encouraging effective communication and cooperative teamwork among staff.
- Provides respectful mentoring and coaching, to include supportive and constructive feedback, for all health center staff members.
- Promote adherence to PPNNE standards, support professional development, promote job satisfaction, and maximize staff retention.

Compliance and Quality Assurance:

- Ensure that Quality Assurance and Risk Management policies and procedures are implemented, including timely submission of Occurrence Reports and Patient Complaints.
- Consults Director of Risk and Quality and/or Director of Facilities, as needed.
- Participates in mitigation strategies to correct identified deficiencies within specified timeframes.
- Ensure compliance with all federal, state, and local regulations pertaining to abortion and contraceptive services.
- Monitor and maintain high standards of patient care and confidentiality.
- Implement quality assurance practices to continually improve service delivery and patient outcomes.
- Including necessary health center audits
- Daily financial procedures are completed accurately. Including insurance billing, collections, auditing, cash handling and daily deposits

Patient Services and Support:

- Address patient inquiries and concerns with empathy and professionalism.
- Monitor/ track and trend Patient experience scores
- Monitor/ track and trend patient complaints.
- Ensure that patients receive clear information about their care options, including counseling on abortion and contraceptive methods.
- Advocate for patient rights and provide resources for additional support as needed.

Administrative Duties:

- Assist in budget preparation and fiscal management of the health center.
- Oversee the maintenance of health records, ensuring accuracy and confidentiality.
- Coordinate with external providers and agencies for referrals and additional patient services.

Community Outreach and Education:

- Participate in community outreach programs to promote awareness of reproductive health services.
- Provide educational resources and materials to patients and the community about reproductive health and wellness.

Crisis Management and Emergency Response:

- Be prepared to respond to emergencies and critical situations in a calm and efficient manner.
- Ensure staff are trained and ready to manage unexpected incidents while prioritizing patient safety.
- Successfully completes online Basic Life Support (BLS) certification course within three (3) months of hire (strongly preferred)

Working Environment:

- Leads team and creates a positive work environment, acts as effective change agent, and promotes team buy-in.
- Routinely solicits staff input in continuous process improvement strategies.
- Demonstrates ability to remain calm, objective, and respectful in leading crucial conversations.
- Effectively diffuses emotionally charged situations that may arise among patients and/or staff.
- Demonstrate flexibility and teamwork, understand that staffing needs and schedules fluctuate, which will require flexible work schedules and/or additional work hours

Qualifications:

- High school diploma or equivalent required; bachelor's degree in health care, business
- administration, or health care science public health, nursing, or related field preferred.
- Minimum of 3 years of experience in a healthcare setting, with a focus on reproductive health services.
- Knowledge of healthcare regulations and compliance, particularly in the context of abortion and contraceptive services.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to manage sensitive information confidentially.
- Commitment to patient-centered care and reproductive rights.
- Ability to sit for up to 4 hours, keystroke up to 2 hours.
- Ability to operate standard office equipment.
- Ability to travel within PPNNE affiliate for trainings or meetings as appropriate.
- Comfortable with Electronic Medical Records (EMR)
- Consistent onsite presence is essential during business hours

Benefits & Compensation:

- The range of pay for this position is $26.01/hr - $37.14/hr based on experience level. Access to benefits are available such as health, dental, vision insurance, paid time off as well as a retirement fund.

https://jobs.lever.co/ppnne.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

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