Visitor Experience Assistant
Contracted & casual positions available – contracted roles are 14 hours per week
£13.45 per hour, plus staff benefits
Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations.
Are you friendly, confident, and passionate about people, culture, and great customer service? We’re looking for both permanent part-time and casual Visitor Experience Assistants to be the welcoming face of Lowry.
You’ll greet visitors, share knowledge about our performances, exhibitions and facilities, help people find their way around, and support ticket sales, making every visit memorable from arrival to departure. From leading engaging tours to assisting families, schools, and theatre goers, no two days will be the same.
You’ll be:
- Able to create a warm welcoming positive customer experience through a friendly smile, attentive presence and personable approach
- Confident proactively speaking to a wide range of visitors
- Passionate about arts, culture, and customer experience
- Comfortable using IT systems and helping with ticket bookings
- Flexible to work across weekends, holidays, and busy periods
You’ll be part of a vibrant, visitor-focused team at one of the UK’s leading arts venues—right at the heart of the action.
The role has a number of staff benefits including:
- Complimentary and discounted theatre and live event tickets
- Free car parking just a few minutes’ walk from the Lowry building
- Paid day off for your birthday (applicable to the contracted roles only)
- Discounts at the bars, restaurant and gift shop located within the Lowry building
- Access to Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling
- Group Life Assurance Scheme (applicable to the contracted roles only)
MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
The application deadline for this vacancy is 14 September 2026 at 10am.
For more information, please download the Lowry recruitment pack. To apply for this position please submit your CV and a covering letter by clicking on ‘Apply for this job’ via the vacancy on Lowry’s Careers page. Your application should describe how you would apply your knowledge, experience and skills to fulfil the main duties and responsibilities of the post. Please also specify whether you are interested in a contracted or casual position (or both).
To ensure fairness and to enable us to process your application through our shortlisting exercise, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.
Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of Lowry – whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under-represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.
