Assistant Director of Student Services (Hybrid Opportunity)
The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.
Unit Description:
American Studies, Feminist, Gender, & Sexuality Studies, and Modern Thought & Literature are separate interdisciplinary programs (IDPs) offering both undergraduate and graduate programs of study. We work with faculty from across the University who are interested in interdisciplinary study, and we attract vibrant and brilliant students and scholars who identify with our research and teaching missions.
Position Summary:
We are seeking an Assistant Director of Student Services (ADSS) to support our undergraduate and graduate students in the IDPs. This is a unique opportunity to be involved in all aspects of the three programs and to be a creative contributor on multiple levels. The ADSS has the primary oversight for all student services operational functions and shares oversight of curricular matters with program Directors/Associate Directors of the three distinct programs and will assist with recruitment efforts, events, and other related program matters. The ADSS provides advice to students on a range of issues to guide them in making appropriate choices and decisions and for the MTL graduate program, the ADSS will be responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and other academic services using defined policies and practices and professional knowledge.
This position supervises student employees across the three IDPs, supports three IDP faculty directors, collaborates with an Associate Director in FGSS, and manages a Program Assistant, under the supervision of the Director of Finance and Administration. The ADSS is a manager within a highly collaborative team in a larger administrative unit of 6 autonomous entities (English Department, Creative Writing Program, Master of Liberal Arts Program, and the three IDPs). Strong attention to detail is required, as the three IDPs are individual entities. Excellent written & oral communication skills are needed to create and maintain content, and to reach our audiences. The successful candidate will be a team player and will be expected to practice sound judgment and decision-making while leveraging their relationship building and management skills to uphold an atmosphere of respect, safety, and community.
This is an exciting and innovative opportunity to participate in initiatives to support faculty and students, and to join a well-established and strong team. If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply to join us in the School of Humanities and Sciences.
This is a 100% FTE, exempt, continuing position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.
If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.
CORE DUTIES:
·Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
·Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
·Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
·Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
·Reconcile complex issues; analyze diverse transactions from multiple sources.
·Summarize data from multiple sources, prepare manage reports and presentations.
·Identify and evaluate data needs, manage the implementation and development of technology.
·Develop and implement plans for outreach efforts, develop and maintain external community and university liaison, represent department and university at meetings and events.
·Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
·Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
·Serve as a subject matter expert to students and other departments; represent unit/department.
·May lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
·May oversee, analyze and assist in financial processes and development of budgets.
·Serve as a key member of a project team.
·May train and supervise other staff, volunteers, student and temporary workers.
EDUCATION & EXPERIENCE
Bachelor’s degree and three years of relevant experience or combination of education and relevant experience
KNOWLEDGE, SKILLS AND ABILITIES:
·Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
·Advanced analysis and problem solving skills.
·Advanced computer skills, including experience with Microsoft Office Suite.
·Advanced customer service skills.
·Relevant computer systems/technology experience.
·Understanding of financial transactions.
·Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
In addition, preferred requirements include:
·Relevant experience and/or prior knowledge of problem-solving and working with Stanford students and faculty on financial and academic matters.
The expected pay range for this position is $69,100 to $104,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards)
provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
·Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a film screening or listen to a renowned author or global leader speak.
·A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
·A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
·Discovery and fun. Stroll through historic sculptures, trails, and museums.
·Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants
requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.