·Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
·Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
·Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
·Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
·Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.Coordinates with the business office as necessary on financial transactions.
·Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
·Leads assigned aspects of the branch annual campaign.Participates in branch special events.
·Assists in conducting surveys related to developing new improvements and strategies in specific target
areas as well as customer satisfaction and knowledge.
·Participates in branch leadership meetings, association peer group meetings leads branch dept. meetings.
·Creates and executes regular programming for Active Older Adults at the Kannapolis branch, including Lunch & Learns, Day Trips, socials and more.
·Participates and sometimes leads branch service projects.
·Performs other duties as assigned.