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Community Concierge Manager

YMCA • 1030 W Van Buren St. Chicago, IL 60607-2916 United States • 4w ago

YMCA

YMCA of Metropolitan Chicago

Location

1030 W Van Buren St.
Chicago, IL 60607-2916
United States

Salary

$43,888.00

How to Apply

Apply Online

Make a Difference in Your Community - the Fry Family YMCA located in Naperville, IL is now hiring a full-time Manager, Community Concierge!

Job Description

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!

The Manager, Community Concierge, will lead the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will collaborate with Community Hub leadership and stakeholders across the association to implement operations standards that support enterprise goals and elevate the customer experience.

Qualifications

Requirements

Associate's degree in business, operations, marketing, hospitality, or equivalent
2 years of related work experience, including managerial responsibilities
Bilingual, English/Spanish a plus, not required
Ability to work flexible hours, weekends, and/or holidays, as needed
Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred
Top-notch verbal, written, and interpersonal communication skills
Strong analytical and critical thinking skills
Sound leadership ability, including motivating, coaching, and performance management
Ability to achieve results by taking a proactive long-term view of business goals and objectives

Essential Functions

Scopes and Responsibility

Manage the Community Hub’s concierge team, including front-desk operations, scheduling and attendance, and administration
Implement and measures customer engagement strategies that increase retention, influence value, and drive a dynamic customer-centric culture
Partners with Community Hub leadership to operate facility opening/closing procedures, develop engagement events, ensure adequate staffing coverage, and serve as YMCA ambassador
Provides support to leadership at the Community Hub for marketing, sales, and customer experience initiatives
Collaborate with customer experience leadership and team members across Community Hubs to maintain and elevate operational standards and customer experience
Assist with back office and administrative support
Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their personal objectives and needs
Recruit, hire, train, mentor, coach, and manage a team focused on customer experience and engagement

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