1. Program Development and Operations:
- Ensure that all programs offered by the Y are aligned with operating priorities and the association’s strategic plan.
- Ensures program enrollment and quality goals are achieved by providing hands-on and strategic leadership over all areas of responsibility.
- Grows enrollment and revenue by ensuring consistent high-quality programs that align with YMCA goals.
- Establishes consistent standards and best practices for participant/volunteer onboarding, program experience, and retention by working closely with cabinets to ensure plans are effectively implemented organization wide.
- Effectively leverages association resources to plan and implement strategies and tactics to meet sales and retention goals.
- Measures and analyzes usage and PMA data to identify and act on areas of opportunity.
- Guides colleagues on making data informed operational decisions in response to new information. Ensures consistent utilization of survey tools across all areas of operations.
2. Team Leadership and Fiscal Responsibility:
- Direct supervision and development of aquatics, sports, teens and youth and family service line leaders.
- Oversees the budgeting process for areas of responsibility and ensures that resources are devoted to top priorities and strategic objectives.
- Drives strong recruitment, development, and succession planning processes to ensure the hiring, professional development, and retention of high-quality staff.
- Ensures that monthly variance reports and forecast updates are completed accurately and on time; adjusts operations as needed to achieve fiscal targets.
- Partners with Member Experience Director to provide leadership support for the Experience Team and manages the related chart of work and outcome measurements.
- Fosters a collaborative team environment within areas of responsibility and effectively leverages association office resources and those of external partners.
ADDITIONAL NOTES
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Vice President of Operations or their representatives in completing projects or performing duties deemed necessary for association success.
EFFECT ON END RESULT
- Increased program revenue, program quality and program retention, which leads to increased membership revenue.
- Higher visibility for the Y in the community, especially of our charitable work.
- Centers and programs are highly satisfied with the services received.
BENEFITS
Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.
The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.