How You Will Make an Impact
The member relations aspect of this position requires that relationship building be a top priority at all times, attending to the needs and requests of members, program participants, volunteers, and all people associated with the YMCA in a courteous and friendly manner.
- Holds team accountable for high levels of achievement to ensure a transformative Y Experience and achieve organizational objectives.
- Delivers and ensures high-quality year-round outdoor programs and excellent customer service.
- Models inclusive leadership behaviors and embraces all dimensions of diversity -- building strong teams that apply their diverse skills and perspectives to our mission.
- Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure.
- Promotes and implements a goal-based management approach (OKR Methodology) and ensures that all team members are actively working towards supporting center level-objectives and key results.
- Responsible for modeling and ensuring alignment with association policies and safety protocols, with a special focus on child safety procedures.
- Monitors and updates all required staff certifications.
- Promotes and incorporates the YMCA five core values and attributes.
- Guide, direct, and oversee current Youth and Family programs, Kids Play, and the creation of new programs, including establishing operating standards and program objectives to guarantee the quality of existing programs, to ensure participant satisfaction and to attract new members and program participants, including creating an on-going evaluation process.
- Assist with coordination and recruitment of Sports programs.
- Assist with and lead targeted Teen programs in conjunction with the Youth & Government/ Teen Director to ensure year-long programming for Teens and middle school students.
- Assist with direct marketing and promotion of programs to ensure achievement of established objectives.
- Develop and maintain a maintenance program and procedures for facilities and equipment.
- Maintain proper records for all program responsibilities including organizing and scheduling program registrations and program statistics.
- Develop programs with appeal to a varied demographic, including but not limited to: gender, ages, socio-economic status, ethnicity, and race.
- Develops and maintains collaborative relationships with other community organizations to develop a high degree of YMCA visibility.
- Develops and monitors program budget to meet fiscal objectives including performing within approved budgets, developing program budgets, meeting or exceeding income production objectives, controlling expenses, achieving or exceeding bottom line results in all areas of financial accountability.
- Coordinate use of center facilities for program activities and events, including working with maintenance, sports, fitness, aquatics, and membership departments to ensure the smooth flow of programming.
- Participates in fundraising events and activities at the center, including seeking donations for important YMCA financial development initiatives like the Annual Campaign.
- Assists with strategic Impact Group meetings.
- Complete other duties as assigned.
Work Location
5807 McNeil Drive, Austin, Texas 78729
About Us
The Greater Austin YMCA is a nonprofit community enterprise with a purpose of elevating quality of life in central Texas by boldly expanding access for all children, adults, families and seniors in our dynamically growing community. Founded in 1953 and anchored in three Central Texas counties, the Y has served close to 500,000 people and provided more than $30M in financial assistance and program subsidies over the past 10 years. We operate 8 community centers and Camp Moody along with 6 early childhood education centers, 60 afterschool programs on school campuses in four districts, and 20 summer camps, with 1500 staff team members, 1000 volunteers, and a $48M annual operating budget.
We are dedicated to fostering a diverse and inclusive workplace at the Greater Austin YMCA, where individuals from all backgrounds and experiences are valued. This commitment enriches our ability to fulfill our mission and uphold our values as we serve our community. We warmly encourage individuals from all walks of life to apply.
Why Join Us?
THE PLACE YOU WANT TO BE, where great minds and souls come together for good... it's our vibe. At the Greater Austin YMCA, we encourage you to Be You--be the hero of your own growth journey. Be True--humanity is our way, and we intentionally practice it each day. Imagine It--dare to think big and envision the possibilities that lie ahead. Do It--plan, deliver, and enhance your awesome work. Feel It--be present, pause, and experience the impact you create every day. Together, we embody these values, fostering a supportive environment where your work truly matters and where you can make a positive impact in our community.
Additional Information:
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We Take Care of Our People
Our mission isn't just a statement--it's a guiding force that shapes our actions every day. Rooted in our unwavering commitment to serving our community and esteemed team members, our mission is a true way of life. We're passionate about fostering health and wellness for all, and we're truly excited to introduce the following comprehensive benefits package that has been thoughtfully designed to prioritize your well-being.
- Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees.
- Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future.
- Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave.
- Additional Perks: Free household membership to facilities operated by the Greater Austin YMCA, which is worth $1,000 annually.
Pay Range
$51,000 - $55,000 annual salary, DOE