Job Description:
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
Responsibilities
- Identify and resolve donor data discrepancies and duplicate donor records, including evaluating discrepant information to determine the appropriate resolution.
- Contact donors and third parties to resolve donor data issues.
- Modify donor and patient records, including applying and removing deferrals to donor records.
- Assist in coordinating the workflow of the area, including daily production operations and information requests, to ensure tasks are completed accurately and in a timely manner.
- Mitigate regulatory, donor and recipient risks by ensuring team meets all compliance guidelines and timelines and implementing solutions to ensure and improve quality.
Scope
Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.
Qualifications
Education: High School or equivalent required.
Experience: Minimum 3 years of related typing/data processing experience or equivalent combination of education and experience required.
Management Experience: N/A
Skills & Abilities: Ability to work on a team. Intermediate level computer skills with Microsoft Office applications in a windows environment are required. Good verbal and written communication and customer service skills required. Must be detail oriented; possess strong organizational skills and the ability to process data with speed and accuracy.
Travel: Some travel may be required.
Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
