Blood Collection Staff/Customer Service

American Red Cross • FULL_TIME • Waterloo • 3w ago

Blood Collection Staff/Customer Service

Job Description:

We provide Paid-Training – no prior medical experience required!

Why Choose Us? 
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

WHAT YOU NEED TO KNOW (Job Overview):

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detail oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

High school diploma or equivalent required.
Customer service experience and effective verbal communication skills are required.
A current, valid driver's license with good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.
Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
Prior leadership experience.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work.

Medical, Dental, Vision plans.
PTO: Starting at 15 days a year; based on FLSA status and tenure.
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
401K with match.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

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