By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
We are seeking a Workforce Program Manager.
WHAT YOU NEED TO KNOW (Job Overview):
Serving on the Workforce Operations team and under the guidance and unified mission of the National Assistant Director of Workforce, the Workforce Program Manager ensures the ongoing care and strategic use of deployed workers. This includes providing program planning, design, and implementation support and reinforcing an agile and well-prepared workforce capable of meeting the ongoing demands of disaster operations.
The manager is responsible for ensuring that cadre members are fully prepared, trained, and supported in the use of Volunteer Connection and other operational tools, thereby promoting efficient and effective disaster response. Key responsibilities include ensuring a well prepared and available workforce through training and regular communications, providing real-time strategic and technical support during operations, and implementing standardized data management processes for consistency and accuracy.
Requires participating in 24/7 on call team rotation, including evening, weekend, and holiday hours, as well as ability to quickly activate to support no notice national disasters.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
1. Training and Development Coordination: A cadre manager works closely with program staff to create and deliver targeted training programs. This ensures that cadre members have the skills and knowledge needed to perform effectively during deployments and adapt to evolving program/operational needs.
2. Operational Readiness and Resource Management: Cadre managers are responsible for overseeing the availability, readiness, and proper allocation of resources within their cadre. This includes tracking deployment readiness and ensuring that staffing levels meet anticipated needs. Will be responsible for the Worker Lodging program within Workforce Operations, including utilization of staff shelters, coordination on the use of corporate lodging, and ongoing reporting to leadership on the status of lodging on all current operations. This also includes the development and support of a cadre of Workforce Lodging Specialists trained and available to deploy with the knowledge, skills, and ability to effectively execute the tasks necessary to ensure every worker has clean, safe lodging every night of their deployment. Will have additional responsibility for the planning, execution, and evaluation of other Workforce activities including Local Worker Engagement and Staff Relations, as well as technical support for ongoing Volunteer Connection enhancements.
3. Performance Management and Improvement: Collaborating with program staff, cadre managers focus on embodying the culture desired on disaster operations and coaching deployed workers to do so as well through setting clear performance standards and providing regular feedback. This involves assessing team performance after deployments, identifying gaps, and supporting professional growth.
4. Strategic Workforce Planning: Cadre managers work with program staff to anticipate future needs and trends, aligning recruitment and retention strategies to ensure that the cadre has a sustainable pipeline of qualified personnel. This includes addressing staffing gaps, developing succession plans, and engaging in cross-training initiatives to enhance flexibility across functions.
5. Volunteer Engagement and Retention: Work with program staff to create engagement strategies that keep volunteers active and motivated. This includes regular communication, check-ins, and providing opportunities for feedback and professional growth, as well as recognizing achievements to retain a strong and capable volunteer base.
6. Deployment Coordination: Oversee the deployment of cadre members to ensure timely and efficient staffing of disaster response and recovery operations. Collaborate with program staff to align deployment needs with skillsets and availability, ensuring that volunteers are properly prepared for each mission.
7. User Implementation and Training: Facilitate comprehensive implementation and training for cadre members, ensuring they understand how to use Volunteer Connection effectively in their specific roles.
8. Operational Support and Troubleshooting: Provide real-time support to cadre members while deployed. This involves troubleshooting issues that arise, clarifying usage protocols, and maintaining availability for questions or technical assistance during critical times.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Education: Bachelor's degree required.
Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
REQUIRED SKILLS AND ABILITIES:
Skills & Abilities: Demonstrate in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Excellent oral and communication skills, including training and presentations. Excellent interpersonal, verbal and written communication skills. Develop project plans, budgets, and strategies to achieve organizational goals. Demonstrate analytical and decision-making skills to develop creative processes for continuous program or service improvements. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to work on a team.
Travel: Travel may be required.
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with 5% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
