Job Description:
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
WHAT YOU NEED TO KNOW:
As a Service Delivery Transportation Supervisor, you will dispatch Red Cross Volunteers and/or employee drivers for blood pick-up and delivery for multiple regions. You will coordinate various transportation-related services including scheduling, routing, and ensuring the safe operation of all vehicles. You will perform complex administrative duties to ensure the efficient and cost-effective integrated logistics operation of transportation within the Division. Provide support to the daily operations in the functional area of Transportation.
Key Responsibilities:
· Responsible for the supervision and coordination of schedule deliveries and shuttles including empty box pickups utilizing vendors/volunteers and ARC paid couriers based on the most economical and cost-effective means. Coordinate pickups of collected products (time-sensitive and non-time sensitive) from mobiles, fixed sites and staging sites utilizing the most economical and cost-effective means.
· Responsible for volunteer/staff training and certification of competency. Help in onboarding of new volunteer/staff. Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.
· Make proactive adjustments to routes on an as needed basis due to inclement weather, major traffic issues, and special events, etc.
· Monitor volunteer engagement and work with Volunteer Services to increase volunteer recruitment. Participate in planning of local recognition events.
· Interact with customers to provide updates on deliveries. Monitor Connect and the Transportation Management System (TMS) to provide tracking of shipments to customers.
· Perform invoice monitoring, reconciliation, and timely payment of all bills. Maintain good communication and follow up with the Vendor.
· Work with service delivery management group and contracting as needed.
· Evaluate and ensure the proper vehicle needs are being met for the site and coordinate the request with the Fleet Coordinator. Work with Fleet for vehicle needs.
· On-call may be required.
WHAT YOU NEED TO SUCCEED:
· Minimum 3 years of related experience or equivalent combination of education and related experience required.
· 1 year of lead or supervisory experience.
· A valid driver's license and clean DMV record is required.
· Must have basic computer, reading, and communication skills. Previous experience with messenger service or trucking company is desirable.
· Must have effective communication and customer service skills and the ability to interact with diverse customers (internal and external) is required. Ability to work on a team and independently.
The combination of a candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
· Bachelor's degree is a plus
· Knowledge of blood products, supplies, and materials
· Prior experience with volunteer program preferred
· Knowledge of TMS
Physical Requirements:
Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear. Regularly lift and/or move objects 10-50lbs frequently and unassisted. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
