The School of Engineering
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.
The Department of Aeronautics & Astronautics seeks a Student Services Officer to administer student and academic services with a key role in the admissions processes at the graduate level. This position will report to the Director of Student and Academic Services and will collaborate with faculty and staff on a variety of projects. The Student Services Officer will serve as a primary contact regarding department policy and procedures, as well as inquiries related to the graduate program and will be responsible for analyzing and reporting student data.
In this role, you will:
- Oversee the department’s admissions process by collaborating with faculty and central offices to effectively implement and interpret policies and procedures.
- Plan, coordinate, and schedule key events such as admission visit days, new student orientation, department graduation events, and other student-focused activities.
- Oversee and administer student records by analyzing data, counseling students, and making recommendations on eligibility, course enrollment and program requirements.
- Collaborate with staff, faculty, and other offices to develop recommendations and resolve programmatic issues.
- Provide guidance to students on various issues, including academic progress, program policies, and career plans.
- Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
- Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
- Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
- Flexibility in completing other assigned duties.
Education, Experience, Knowledge, Skills, and Abilities (Required):
- Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Basic analysis and problem solving skills.
- Customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
In addition, preferred requirements include:
- Prior experience in an academic setting.
- Basic office administration skills.
Physical Requirements:
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Work Standards:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.
How to Apply:
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your previous office administration and customer service experience. Please provide examples.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
