ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.
This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.
JOB PURPOSE:
Ensure customer service, and participate in the daily operational oversight of residential dining, retail, or catering services.
CORE DUTIES*:
- Uphold customer service standards and ensure client expectations are met by receiving and resolving customer inquiries, concerns, and/or complaints.
- Contribute to business optimization by collecting, inputting, and reviewing data and reviewing reports to guide daily operational decisions.
- Contribute to effective employee and staff relations by maintaining management presence for service periods in a specific location.
- Participate in menu and marketing development by contributing suggestions for concept development.
- Ensure health and safety standards are met by conducting regular on-site food quality inspections.
- Conduct Food and Workplace Safety inspections and investigations by compiling and analyzing data of potential hazards.
* - Other duties may also be assigned.
MINIMUM REQUIREMENTS:
Education & Experience: Associate degree and two years of successful experience in a customer service industry, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Knowledge of food service management and techniques for an institutionalized food service operation.
- Ability to effectively supervise and train a diverse work staff.
- Exposure to and success with key customer service competencies.
Certifications and Licenses:
- ServSafe CA Certification.
PHYSICAL REQUIREMENTS*:
- Ability to exert up to 50 pounds of lifting force occasionally.
- Ability to bend, stoop, and perform extensive walking.
- Ability to see and taste food for quality.
- Ability to exert well-paced mobility to move quickly to the different areas of the facility.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- Work flexible and demanding hours. Frequently work long hours completing widely diverse duties.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world.
