ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. The department is a not-for-profit organization and has an annual operating budget of nearly $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. R&DE provides housing for over 15,000 students and dependents and serves 8M meals per year. Additionally, R&DE comprises 1,200 FTE staff in the following eight divisions: Student Housing Operations and Stanford Conferences; Stanford Dining, Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; Finance & Administration; Information Technology; Human Resources; and Strategic Communications and Marketing.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”
Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students. Diversity is more than a commitment—it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that make us different.
This role is currently designated as hybrid and may provide incumbents with flexibility for partial telecommuting.
JOB PURPOSE:
Lead and manage programs or functions under minimal supervision, provide broad support and leadership in planning, coordinating, and implementing communication programs, oversee written and digital communications and assist with strategic planning efforts, enhance, expand, and assist with the coordination of outreach and engagement activities and relationships with the Stanford community, including Stanford Conferences, Stanford Guest House, and R&DE Student Housing Assignments, and manage and plan the preparation, development, and distribution of written materials and publications for R&DE Student Housing Operations (SHO) communications while working in close partnership with R&DE Strategic Communications and Marketing.
CORE DUTIES:
- Design and implement effective strategic constituent and internal communications programs, including email, social media, newsletters, website updates, etc., in collaboration with R&DE Strategic Communications & Marketing and in line with R&DE Student Housing Operations & Stanford Conferences and R&DE mission, vision, and core values.
- Create, edit, review, approve, and manage the approval process for requested communications, ensuring appropriateness and content accuracy, stakeholder approval, alignment with the mission, vision, and core values of R&DE, and compliance with communication standards, policies, and procedures. Exercise appropriate discretion in assessing the need for elevating reviews and approvals to senior leadership.
- Manage the work of the Outreach and Engagement Program Managers, providing guidance and direction, managing assignments, and supporting professional development.
- Represent and provide oversight and support for various outreach and engagement events and activities such as Family Weekend, Admit Weekend, New Student Orientation, Alumni Weekend, R&DE All-Hands meetings, R&DE SHOSC meetings, Winter Break, Cardinal Days, resource fairs, etc. Select weekend attendance will be required.
- Collect and analyze data, create reports, review, and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function.
- Lead SHO outreach and engagement efforts, including regular contact with students and key partners, and organizing, planning and/or participating in outreach activities that may include events, conferences, and/or training.
- Lead the planning and operations for programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise.
- Evaluate programs or functions, policies, and procedures. Identify issues and develop alternative solutions which may include changes to programs, policies, and procedures.
- Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.
- Represent the program or function within the department, unit, or school. Commit resources and provide information and/or training. Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.
- Manage and contribute to the development of outreach strategies that may include relationship development, communications, and compliance.
- May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.
- Assess training needs and develop associated training.
- * - Other duties may also be assigned.
Minimum Education and Experience Required:
Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience.
Minimum Knowledge, Skills, and Abilities Required:
- Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
