Job Details

West Midtown - Atlanta, GA

Full Time

Day

Nonprofit - Social Services

Description

We are seeking a skilled and experienced Software Systems Administrator to support enterprise-wide software systems and project objectives for the Salesforce platform. As a Software Systems Administrator, you will be responsible for creating and maintaining the reliability, functionality, and security of our organization’s databases and program management software including but not limited to Salesforce, SharePoint, Petpoint, Zendesk and other program-specific software solutions. You will play a critical role in obtaining and maintaining an in-depth knowledge of software functionality and designing solutions to support business workflows. This includes, but is not limited to, user provisioning, supporting existing business processes, and meeting ongoing project timelines & deadlines. The ideal candidate will have a deep understanding of database management systems, data integrity, and performance optimization.

Duties & Responsibilities

Software Systems

Administer and maintain multiple database and software systems, ensuring data integrity, availability, and performance
Monitor database performance, identify bottlenecks, and optimize queries for efficient data retrieval
Perform regular backups, restore procedures, and disaster recovery planning to ensure data continuity
Troubleshoot and resolve database-related issues, working closely with IT teams and stakeholders
Develop and maintain documentation of database configurations, processes, and best practices
Define and enforce user roles, permissions, and authentication protocols

Stay current with industry trends and emerging database technologies, recommending improvements to existing systems
Provide ongoing onsite, in-person supervision, support, and training to team members and end-users on data entry and software use

Data Management

Design and oversee efficient, customer-centric data collection methods
Implement and manage effective SharePoint document management naming conventions, folder structure, etc. for org-wide use
Implement and manage data security measures

Stay current with industry trends, recommending improvements to data management and collection

Reporting

Collect, analyze, and validate data from various databases to generate performance tracking dashboards
Ensure the accuracy and completeness of data and troubleshoot any discrepancies
Collaborate with teams to understand and support reporting needs
Assist and advise data collection, program tracking, and reporting for grants

Qualifications

Minimum

Minimum of 2-3 years of direct hands-on experience as a Salesforce Administrator (Lightning) with an emphasis on data analysis
Strong knowledge of Salesforce functionality and best practices
Advanced proficiency with Microsoft Excel and SharePoint
Detail oriented and self-starter with strong communication and interpersonal skills
Ability to work in a fast-paced environment
Ability to explain technical information to non-technical stakeholders and summarize large data sets
Ability to assess the impact of new requirements and all upstream and downstream applications, systems and processes
Strong data management abilities (data integrity, duplicates, merging)

Preferred

Bachelor's Degree from a four-year college or university in a relevant field
Demonstrated track record of enabling sales organizations to drive growth through data analytics
Salesforce Administrator Certifications (ADM201C, ADM211)
Experience working with Salesforce Pardot (Account Engagement)
Experience in Zendesk
Experience with Sales Analytics and Market Analytics, DocuSign, CRM Analytics, Salesforce Maps, and Salesforce Shield
Experience with coding languages (SQL, Python)
Experience with Microsoft Power Automate
Experience with Microsoft SharePoint
Experience with Flow, Process Builder, Workflow Rules and APEX

Working Conditions

Physical efforts require frequent bending, stooping, sitting, and standing
Safety procedures must be adhered to without exception
Work exposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditions

ATLANTA HUMANE SOCIETY AND SOCIETY jobs

Software Systems Administrator